Site Coordinator

AICA Orthopedics, P.C.•Jonesboro, GA

1d•$50,000 - $60,000•Onsite

About The Position

The Site Coordinator is the front-line clinic manager at AICA Orthopedics. You own daily operations, patient flow, staff performance, scheduling, compliance, and the patient experience from check-in to checkout. You supervise front desk and clinical support staff, run daily huddles, handle performance conversations directly, and build the workflows your clinic runs on. This is a management role with real accountability for clinic-level outcomes.

Requirements

2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations
Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation
Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation
Strong written and verbal communication you create the guides, updates, and references your team relies on

Nice To Haves

NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption
Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination
Experience managing teams across multiple departments or clinical disciplines
Associate’s or Bachelor’s degree in healthcare administration or equivalent experience

Responsibilities

Own patient flow, scheduling, coverage, and clinic readiness from open to close
Coordinate insurance verification, care transitions, and front desk workflows
Manage supply inventory, facility standards, and daily and weekly reporting
Monitor patient satisfaction data and no-show trends and act on what you find
Supervise front desk and clinical support staff daily coaching, performance feedback, and formal performance management when needed
Handle disciplinary conversations directly and document performance issues with a complete record
Build the SOPs, training guides, and onboarding materials your team follows
Manage schedules and call-out coverage own the solution when gaps arise
Run daily huddles and catch workflow friction before it reaches patients
Track patient satisfaction scores, productivity metrics, and service quality and bring improvement proposals to your Practice Manager
Monitor HIPAA compliance and organizational policy adherence across your team