Lead Sheet Metal Supervisor

Ford Motor • Romulus, MI

2d • Onsite

About The Position

Ford Customer Service Division is focused on strengthening Ford's service, parts, and delivery network and providing customers with a world-class experience. The Lead Sheet Metal Supervisor is an onsite leadership role responsible for translating strategic goals into daily execution while leading an hourly team across warehouse operations. The supervisor supports a safe, positive, and collaborative workplace and ensures inventory is managed accurately and orders are fulfilled efficiently and on time.

The role leads work that may include receiving, packaging, replenishment, picking, and shipping, and is accountable for performance objectives involving cost, quality, safety, delivery, maintenance, and people. The supervisor uses operational data to improve efficiency and quality, maintains rigorous standards, resolves workplace conflicts fairly, and collaborates with employees, union representatives, suppliers, and management.

Requirements

• Bachelor’s degree or equivalent.
• 3–7+ years of supervisory, manufacturing, military, or other relevant experience.
• Knowledge of, or ability to quickly learn, current systems such as SAP/EWM.
• Excellent oral and written communication skills.
• Ability to interpret data, evaluate actions, and reach logical conclusions independently.
• Ability to work rotating shifts and hours, including nights and weekends.
• Excellent organizational skills and ability to ensure accountability from all employees.

Nice To Haves

• Experience with Lean/Six Sigma methodology, Kaizen, and/or the Military Decision-Making Process (MDMP).
• Experience managing in a unionized workplace and working with collective bargaining agreements.
• Experience in warehousing operations, logistics management, and supply chain coordination.

Responsibilities

• Lead an hourly team responsible for receiving, packaging, replenishment, picking, and shipping.
• Deliver objectives related to cost, quality, safety, delivery, maintenance, and people.
• Enforce safety regulations and foster a vigilant workplace safety culture.
• Direct warehouse operations to ship high-quality products and meet or exceed production targets.
• Monitor team performance, address shortcomings, and recognize successes.
• Prioritize tasks and allocate people effectively to maximize efficiency.
• Identify and analyze problems, implement solutions, make timely decisions, and adapt to changing circumstances.
• Develop employees and foster a positive, collaborative, high-performing team.
• Use data to reduce downtime and quality defects and improve efficiency and quality.
• Track and report employee time and attendance, using the information to support decisions and continuous improvement.
• Identify and eliminate inefficiencies, improve processes, and drive innovation in productivity, quality, and safety.
• Implement and maintain rigorous quality standards and work to eliminate defects.
• Address and mediate conflicts fairly through listening, empathy, and de-escalation.
• Build and maintain positive working relationships with employees and partners, including suppliers and union representatives.
• Promote accountability and ensure employees follow processes and standards.
• Collaborate with team members, the union, management, and department stakeholders to improve operations.

Benefits

• Immediate medical, dental, and prescription drug coverage.
• Flexible family care, parental leave, new parent ramp-up programs, and subsidized backup childcare.
• Adoption and surrogacy expense reimbursement, fertility treatments, and other family-building benefits.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager