Lead Sheet Metal Supervisor

Ford • Romulus, MI

2d • $86,600 - $144,900 • Onsite

About The Position

Ford Customer Service Division is seeking a Lead Sheet Metal Supervisor to lead an hourly team and connect strategic goals with daily warehouse operations. This onsite leadership position is responsible for fostering a positive, safe work environment and ensuring inventory is accurately managed and orders are fulfilled efficiently and on time. The team’s work may include receiving, packaging, replenishment, picking, and shipping, with objectives covering Cost, Quality, Safety, Delivery, Maintenance, and People.

The supervisor leads operational performance, addresses safety and quality issues, allocates staffing to priority work, and uses data to reduce downtime and defects. The role also emphasizes continuous improvement, accountability, employee development, fair conflict resolution, and collaboration with team members, union representatives, suppliers, and management. The position requires the ability to work rotating shifts and hours, including nights and weekends.

Requirements

• Bachelor’s degree or equivalent.
• 3–7+ years of supervisory, manufacturing, military, or other relevant experience.
• Knowledge of or ability to quickly learn SAP/EWM systems.
• Excellent oral and written communication skills.
• Ability to interpret data, evaluate actions, and reach logical conclusions independently.
• Ability to work rotating shifts and hours, including nights and weekends.
• Excellent organizational skills and ability to ensure accountability from all employees.

Nice To Haves

• Experience with Lean/Six Sigma methodology, Kaizen, and/or Military Decision-Making Process (MDMP).
• Experience managing in a unionized workplace and working with collective bargaining agreements.
• Experience in warehousing operations, logistics management, and supply chain coordination.

Responsibilities

• Lead a team responsible for receiving, packaging, replenishment, picking, and shipping.
• Deliver objectives related to Cost, Quality, Safety, Delivery, Maintenance, and People.
• Enforce workplace safety regulations and promote a culture of vigilance.
• Direct warehouse employees to meet or exceed production targets and ship high-quality products; monitor team performance and address shortcomings.
• Prioritize tasks and allocate human resources to maximize efficiency.
• Identify and analyze problems, implement solutions, make timely decisions, and adapt to changing circumstances.
• Develop and motivate employees, fostering a positive and collaborative team environment.
• Use data and insights to reduce downtime and quality defects and improve efficiency and quality.
• Track and report employee time and attendance, using the information to support decision-making and continuous improvement.
• Identify and eliminate inefficiencies, improve processes, and maintain rigorous quality standards.
• Address and mediate conflicts fairly, using active listening and de-escalation.
• Build positive working relationships with employees, partners, suppliers, and union representatives through transparent communication.
• Promote accountability for performance, processes, and standards.
• Collaborate with team members, the union, management, and department stakeholders to continuously improve operations.

Benefits

• Immediate medical, dental, and prescription drug coverage.
• Flexible family care, parental leave, new parent ramp-up programs, and subsidized back-up childcare.
• Adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager