Lead Sheet Metal Supervisor

Ford Motor Company • Brownstown Charter Township, MI

2d • $86,600 - $144,900 • Onsite

About The Position

Ford Customer Service Division is seeking a Lead Sheet Metal Supervisor to lead an hourly team in an onsite warehouse operations role. The supervisor connects strategic goals with daily execution, directing team members across functions that may include receiving, packaging, replenishment, picking, and shipping. The role is responsible for meeting objectives in cost, quality, safety, delivery, maintenance, and people while ensuring orders are fulfilled efficiently and on time.

The position emphasizes workplace safety, operational excellence, team development, data-driven decisions, continuous improvement, quality assurance, accountability, conflict resolution, and collaboration. The supervisor tracks and reports employee time and attendance, addresses performance and quality issues, and works with team members, union representatives, suppliers, and management to improve operations and maintain a positive work environment.

Requirements

• Bachelor’s degree or equivalent, or 3–7+ years of supervisory, manufacturing, military, or other relevant experience.
• Knowledge of or ability to quickly learn SAP/EWM systems.
• Excellent oral and written communication skills.
• Ability to interpret data, evaluate actions, and reach logical conclusions independently.
• Ability to work rotating shifts and hours, including nights and weekends.
• Excellent organizational skills and ability to ensure accountability from all employees.

Nice To Haves

• Experience with Lean/Six Sigma methodology, Kaizen, and/or the Military Decision-Making Process (MDMP).
• Experience managing in a unionized workplace and working with collective bargaining agreements.
• Experience in warehousing operations, logistics management, and supply chain coordination.

Responsibilities

• Lead a team responsible for receiving, packaging, replenishment, picking, and shipping.
• Deliver objectives related to cost, quality, safety, delivery, maintenance, and people.
• Enforce workplace safety regulations and foster a culture of safety and vigilance.
• Direct warehouse employees to meet or exceed production targets and ship high-quality products.
• Monitor team performance, address shortcomings, and recognize successes.
• Prioritize tasks and allocate human resources to maximize efficiency.
• Identify and analyze problems, develop and implement solutions, make timely decisions, and adapt to changing circumstances.
• Build high-performing teams, support employee development, and foster a positive, collaborative work environment.
• Use data and insights to reduce downtime and quality defects and improve efficiency and quality.
• Track and report employee time and attendance and use the information to support decision-making and continuous improvement.
• Identify and eliminate inefficiencies, improve processes, and drive innovation to enhance productivity, quality, and safety.
• Implement and maintain quality standards and work to eliminate defects.
• Address and mediate conflicts fairly, using active listening, empathy, and de-escalation.
• Build and maintain positive working relationships with employees, suppliers, and union representatives through transparent communication.
• Promote accountability for processes and standards and take decisive action when needed.
• Collaborate with team members, the union, management, and other department stakeholders to improve operations.

Benefits

• Immediate medical, dental, and prescription drug coverage.
• Flexible family care, parental leave, new parent ramp-up programs, and subsidized backup childcare.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager