Lead Services Specialist - Contract Performance Mgmt
About The Position
The Lead Services Specialist manages customer relationships and contract performance for GE Vernova Gas Power services. The role plans, coordinates, and executes activities related to customer orders and services projects, ensuring customer satisfaction while working within financial and commercial parameters. It contributes to business strategy, manages customer portfolio profitability and growth, and provides ongoing technical and business support. The position oversees warranty and commercial matters, outage planning and execution, parts and repair activities, contract fulfillment, invoicing, service sales, and digital and total plant solutions agreements. It functions with some autonomy under established policies and may modify procedures and practices when outcomes meet required standards. This is a remote position with an expectation of travel 30% of the time.
Requirements
- Bachelor’s degree from an accredited university or college; alternatively, a high school diploma or GED with at least 5 years of power generation industry experience, or an associate degree with 4 years of power generation industry experience.
- At least 5 years of knowledge and experience in power plant field services or contract management.
- Willingness and ability to travel 30% of the time.
- Must be legally authorized to work in the United States.
- Offer is conditioned on successful completion of a drug screen, as applicable.
Nice To Haves
- Bachelor’s degree, preferably in a technical or engineering field such as mechanical or electrical engineering.
- Experience planning and executing outages.
- Strong leadership, financial, and commercial skills.
- Ability to lead a team in a dynamic, energetic, and proactive environment.
- Experience working with customer leadership teams.
- Demonstrated communication and organizational skills.
- Strong oral and written communication skills.
- Strong interpersonal skills.
Responsibilities
- Serve as a liaison between internal and external organizations and assigned customers, own customer relationships, and contribute to overall business strategy.
- Act as the single point of contact for customers, manage communication, and develop strong customer relationships.
- Manage customer portfolio profit and loss and growth.
- Provide ongoing technical and business support to assigned customers.
- Develop and own site customer communication plans and coordinate regular GE/customer reviews of products and services.
- Oversee Gas Power warranty and applicable commercial considerations, including concessions, balancing customer and GE interests.
- Develop outage scope and communicate it to FieldCore.
- Plan outage and non-outage parts, including requesting and providing quotes and placing and managing orders.
- Manage the Outage 360 process and process change orders.
- Lead resolution of emergent and forced outages.
- Organize pre-outage, post-outage, and outage milestone meetings.
- Manage customer invoicing and credit memo processing.
- Manage On-Site Repairs and Part and Component Repairs performed in GRS, including repair-scope planning, quote requests, scheduling, and resolution of issues in the GE network.
- Lead contract fulfillment and project deliverables, understand contract terms and conditions, and manage requirements such as liquidated damages and bonus structures.
- Sell flow-type services, including Parts, FieldCore, and Lease Engine, from opportunity identification and quote preparation through order entry, demand placement, and sales conversion.
- Manage Digital and Total Plant Solutions agreements and coordinate with functional groups.
Benefits
- Medical, dental, vision, and prescription drug coverage.
- Access to Health Coach, a 24/7 nurse-based resource.
- Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
- GE Vernova Retirement Savings Plan with a tax-advantaged 401(k) savings opportunity, company matching contributions, and company retirement contributions.
- Access to Fidelity resources and financial planning consultants.
- Tuition assistance.
- Adoption assistance.
- Paid parental leave.
- Disability benefits.
- Life insurance.
- 12 paid holidays.
- Permissive time off.
- Discretionary annual bonus eligibility.
- Relocation assistance.
- Professional development and competitive compensation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
