Lead ServiceNow Developer

VOLT•New York, NY

14h•Onsite

About The Position

Volt is immediately hiring a Lead ServiceNow Developer in Atlanta, GA. As a Lead ServiceNow Developer, you will be responsible for leading the design, development, and deployment of ServiceNow solutions across modules. You will serve as the primary technical lead for complex platform enhancements and initiatives, providing technical direction, establishing standards, and enforcing code quality guidelines. This role involves conducting architecture, design, and code reviews, as well as mentoring developers and supporting team capability growth. You will independently analyze business requirements and translate them into scalable solutions, developing and maintaining custom applications, workflows, integrations, and automation. Responsibilities include configuring and customizing ServiceNow using various platform tools, designing and implementing enterprise-grade integrations, supporting production incident resolution and root cause analysis, and ensuring solutions align with enterprise architecture and ServiceNow best practices. You will also follow security, audit, compliance, and change management processes, and contribute to documentation, knowledge management, and operational excellence. This is a full-time, contract opportunity.

Requirements

10+ years of software development experience.
8+ years of hands-on ServiceNow development experience.
Proven experience leading enterprise-scale ServiceNow implementations.
Strong experience working independently with globally distributed teams.
Own technical delivery from requirements through deployment.
Experience in Agile delivery environments.
ITSM, CMDB, Service Catalog, Knowledge Management, Incident, Change, Request Management, Discovery, Asset Management.
JavaScript, Glide APIs, Scripted REST APIs, Scoped Applications, Flow Designer, Integration Hub, Service Portal, UI Builder, Agent Workspace.
REST APIs, SOAP APIs, OAuth, SSO/SAML, Azure AD, Microsoft ecosystem, third-party SaaS integrations.
Source Control Integration, Update Sets, CI/CD pipelines, Automated Testing Framework (ATF), Git-based practices.

Nice To Haves

Experience with ServiceNow solutions: CSM, ITSM, SecOps, Mobile.
Exposure to Generative AI, ServiceNow AI, Predictive Intelligence, Virtual Agent.
Enterprise-scale platform governance.
ServiceNow CSA (Certified System Administrator).
CAD (Certified Application Developer).
CIS – ITSM, CIS – CSM, ServiceNow CTA journey candidate.

Responsibilities

Be responsible for leading the design, development, and deployment of ServiceNow solutions across modules.
Be responsible for serving as the primary technical lead for complex platform enhancements and initiatives.
Be responsible for providing technical direction, establishing standards, and enforcing code quality guidelines.
Be responsible for conducting architecture, design, and code reviews.
Be responsible for mentoring developers and supporting team capability growth.
Be responsible for independently analyzing business requirements and translating them into scalable solutions.
Be responsible for developing and maintaining custom applications, workflows, integrations, and automation.
Be responsible for configuring and customizing ServiceNow using Flow Designer, Integration Hub, Business Rules, Script Includes, UI Policies, Client Scripts, Catalog Items, Record Producers, Service Portal, and Agent Workspace.
Be responsible for designing and implementing enterprise-grade integrations (REST, SOAP, MID Server, Integration Hub).
Be responsible for supporting production incident resolution and root cause analysis.
Be responsible for ensuring solutions align with enterprise architecture and ServiceNow best practices.
Be responsible for following security, audit, compliance, and change management processes.
Be responsible for contributing to documentation, knowledge management, and operational excellence.