Lead Service Technician - The Bicycle Shop - State College, PA
About The Position
The Lead Service Technician balances a passion for people, broad technical expertise, excellence in retail practices, and support for teammates in the shop. This role is the front line and point person for the Specialized brand, helping create outstanding in-store experiences and successful retail outcomes. The technician works directly with riders and team members, both in person and remotely, to identify and provide the goods, services, and experiences riders need. Service Technicians work collaboratively and hands-on with staff and local riders as hosts, mentors, brand advocates, and technical service experts.
Requirements
- Broad technical proficiency, including current technologies such as hydraulic brake service, suspension, and e-bike diagnostics and repair.
- Passion for cycling and the Specialized brand.
- Excellent communication skills and the ability to interact effectively with riders and team members.
- Ability to work as business needs dictate, including weekends.
- Ability to stand for extensive periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds and use proper lifting skills.
Responsibilities
- Connect with riders, ask qualifying questions, listen to their needs, and recommend options from the service menu, tune-ups, and à la carte services.
- Provide authoritative technical expertise on Specialized bicycles.
- Assist customers enthusiastically and courteously, delivering excellent customer service.
- Properly intake service work, set and exceed rider expectations, complete service work orders accurately, and schedule an appropriate number of repairs.
- Advise and assist customers with product and service selection without bias.
- Maintain expertise in department merchandise and stay current as new product lines are introduced.
- Assist with bike sales through technical consulting and perform other bike-floor duties as needed.
- Deliver high-quality rider service that supports ongoing service and rider satisfaction.
- Maintain store cleanliness from opening through closing, including light janitorial duties.
- Use Lightspeed point-of-sale systems and store operational websites.
- Maintain regular, dependable attendance and punctuality.
- Perform opening and closing responsibilities when the store manager is absent.
Benefits
- Medical PPO or HDHP
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Short- and long-term disability
- Company-sponsored life insurance
- Optional term life insurance
- Optional critical illness insurance
- Optional critical accident insurance
- Competitive vacation package
- 401(k) with match
- Eight weeks of paid parental leave
- Paid company holidays
- Employee discounts on all product
- Partner retail discounts
- Fitness and events reimbursement
- Uniform allowance
- Employee Assistance Program
- Commuter benefits, if applicable in state
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
