Lead Service Specialist

K2 Services•Washington, DC

3d•$25 - $28

About The Position

Opensity Solutions is seeking a customer-focused Lead Service Specialist to support legal operations, document production, mail services, and client support within a fast-paced law firm environment. The role serves as a subject matter expert and trusted client resource. The successful candidate is proactive, highly organized, detail-oriented, leads by example, and is committed to client service and operational excellence. They must be able to work independently, manage competing priorities, and consistently apply service standards and best practices. The position covers mail services; copy, print, and production work; reception and client interaction; hospitality services; and general facilities and office support. It includes handling mail and packages, completing production requests, supporting visitors and callers, preparing and maintaining shared spaces, managing supplies, and reporting facilities or equipment issues.

Requirements

High school diploma or equivalent.
At least 1–3 years of professional experience in office services, production services, copy/print operations, facilities, hospitality, records, or a related service environment.
Prior experience in a client-facing environment with a strong customer-service focus.
High level of understanding of Microsoft Office applications, including Outlook, Word, and Excel.
Ability to lift or move 40 pounds or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 pounds.
Ability to walk, bend, kneel, stand, or sit for extended periods.

Responsibilities

Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
Handle mail and courier items accurately and ensure timely delivery within the client environment.
Organize and properly store mailroom materials and supplies.
Complete copy, print, and scan requests accurately according to written instructions and client requirements.
Maintain quality control and ensure production tasks are completed accurately and on time.
Operate and maintain copy and print equipment, and report technical issues or supply needs.
Answer incoming phone calls and route inquiries to the appropriate individuals or departments.
Greet and professionally announce visitors, provide courteous service, and assist with front desk operations and visitor management.
Represent the client and Opensity Solutions professionally while providing exceptional customer service.
Coordinate the setup, maintenance, and readiness of conference rooms, meeting spaces, kitchens, and common areas.
Keep hospitality spaces clean, organized, and stocked with necessary supplies.
Manage kitchen and office supply inventory and place orders as needed.
Support catering setup, meeting preparation, and general hospitality requests.
Assist with office moves, hanging signage or artwork, and maintaining office organization.
Monitor and report maintenance issues or equipment concerns to appropriate stakeholders.
Maintain the cleanliness and functionality of shared office spaces, including copy rooms and supply areas, and support general workplace upkeep.