Lead Service Specialist

K2 Services•Fort Lauderdale, FL

1d•$25 - $27•Onsite

About The Position

The Senior Service Specialist at Opensity Solutions delivers high-quality on-site administrative and operational support within a client office environment. The role supports smooth day-to-day operations through mail handling, copy and print production, reception, hospitality, facilities support, and general office coordination. As a front-line representative of Opensity Solutions, the specialist provides professional customer service and helps ensure operational efficiency and a positive workplace experience for clients and visitors. Responsibilities include sorting, metering, distributing, and tracking mail and packages; completing copy, print, and scan requests; operating and maintaining production equipment; answering calls and welcoming visitors; preparing and maintaining conference rooms and shared spaces; managing supplies and hospitality requests; and assisting with basic facilities and workplace upkeep. The compensation range is $24.50 to $26.50 USD per hour. Actual compensation depends on location, skills, experience, and qualifications. Eligible employees have access to a benefits package that includes medical, dental, and vision insurance, a 401(k) retirement plan, and paid time off. Opensity is committed to an inclusive, equitable, accessible workplace and provides equal employment opportunities without discrimination. Reasonable accommodation is available throughout recruitment and employment.

Requirements

At least 1 year of experience in customer service, administrative support, hospitality, facilities, or office services is preferred.
Strong customer service skills and a professional, client-focused attitude.
Ability to multitask and manage multiple responsibilities in a fast-paced environment.
Strong attention to detail and commitment to accuracy.
Ability to communicate effectively and professionally with clients, visitors, and team members.
Ability to resolve issues with tact, professionalism, and sound judgment.
Reliable, flexible, team-oriented, and possesses a strong work ethic.
Ability to lift or move up to 40 lbs as needed.
Ability to push, pull, or carry items using wheeled carts with loads up to 75 lbs.
Ability to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday.

Nice To Haves

Basic proficiency with office equipment and Microsoft Office applications is preferred.
Experience in a corporate, professional services, or client-facing environment is a plus.

Responsibilities

Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
Ensure accurate handling and timely delivery of mail and courier items within the client environment.
Organize and properly store mailroom materials and supplies.
Complete copy, print, and scan requests accurately according to written instructions and client requirements.
Maintain quality, accuracy, and timely completion of production tasks.
Operate and maintain copy and print equipment, reporting technical issues and supply needs.
Answer incoming phone calls and route inquiries to appropriate individuals or departments.
Greet and professionally announce visitors, assist with front desk operations, and support visitor management.
Provide professional customer service while representing the client and Opensity Solutions.
Coordinate setup and readiness of conference rooms, meeting spaces, kitchens, and common areas.
Keep hospitality spaces clean, organized, and stocked with necessary supplies.
Manage kitchen and office supply inventory and place orders as needed.
Support catering setup, meeting preparation, and general hospitality requests.
Assist with basic facilities tasks, including office moves and hanging signage or artwork.
Monitor and report maintenance issues or equipment concerns to appropriate stakeholders.
Maintain shared office spaces, including copy rooms and supply areas, and support general workplace upkeep.