Lead Service Engineer/Specialist

RoviSys Building Technologies • Jackson, MS

9d • $95,000 - $130,000

About The Position

A Lead Service Engineer or Specialist provides service and support to RoviSys customers, with responsibilities driven by customer service-level agreements (SLAs). The role involves direct customer interaction and reporting, and may include troubleshooting hardware and software, programming controllers, configuring graphics, field-testing equipment, calibrating instrumentation, maintaining control systems and databases, and preparing documentation and reports. The position requires proficiency in leading service and support efforts, working independently or with customers to troubleshoot controls issues, and making decisions independently.

The role focuses primarily on service and support, including regular inspections, maintenance, software updates, monitoring service channels and performance metrics, responding to incidents, and collaborating with technical teams. It also provides project support across instrumentation and electrical design, system design and configuration, and onsite startup. Sales support includes serving as a technical customer contact, supporting sales meetings, identifying opportunities, and maintaining customer relationships.

The position is subject to an on-call rotation, during which the employee must be available 24/7 for an assigned period. Travel to customer facilities is required for maintenance, troubleshooting, and installation, with travel and onsite presence varying by geographical location.

Requirements

• Bachelor’s degree in an approved mechanical, electrical, or similar engineering degree track, or equivalent industry experience.
• Basic understanding of mechanical and electrical systems found within customer environments.
• At least 3 years of experience in at least one applicable controls platform.
• Ability to lead service and support efforts, work independently or with customers to troubleshoot controls issues, and make independent decisions.
• Availability 24/7 during assigned on-call rotation periods.
• Ability to travel to customer facilities and work at customer locations.

Nice To Haves

• Scripting-language experience, such as VBA or Python.
• Knowledge of Kepware OPC server, ThinManager, or VMware.
• Basic understanding of HVAC systems in large building automation systems.
• Understanding of sequences of operations and P&IDs for HVAC and plant utilities.
• Experience with functional testing, including the ability to create, maintain, and execute test plans.
• Experience specifying instrumentation and control valves for HVAC systems.
• Experience with Tridium Niagara N4.
• Experience with Distech BACnet and LON controllers or Eclypse Controllers.
• Experience with Johnson Controls Facility Explorer or Metasys controllers.
• Experience with Siemens Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC, or Insight.
• Experience with Rockwell FactoryTalk Suite, RS Logix/Studio 5000, or familiarity with PlantPAx DCS.

Responsibilities

• Perform regular inspections, maintenance, and software updates of control systems.
• Identify and address system malfunctions or inefficiencies.
• Implement system upgrades and enhancements to improve efficiency and performance.
• Continuously monitor service and support communication channels, including phone lines, email, chat, and ticketing systems.
• Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends.
• Respond promptly to incidents, outages, and service disruptions to maintain SLAs.
• Collaborate with technical teams to resolve critical incidents quickly and efficiently.
• Create instrument lists by examining P&ID drawings.
• Compile submittal and procurement documentation for controls and instrument hardware.
• Provide technical support for service technicians.
• Inspect completed support requests.
• Participate in customer design review meetings.
• Assemble development systems using project hardware and computers.
• Configure user interfaces and HMI screens.
• Configure DDC, PLC, and/or DCS control algorithms.
• Draft system documentation from templates.
• Assist with customer demonstrations and acceptance testing.
• Configure networks to interface with equipment.
• Work in a supervised role and/or with a team at customer sites.
• Install project software and configuration onto site systems.
• Participate in point-to-point loop checks.
• Perform instrumentation and software calibration and tuning.
• Participate in functional tests of all systems.
• Troubleshoot installation discrepancies.
• Program field modifications as required.
• Assist with developing commissioning test plans and documentation updates/redlines.
• Assist with developing training documentation and presentations on system operation and maintenance.
• Serve as a technical contact for customers.
• Support sales teams during customer meetings.
• Identify future sales opportunities with customer contacts.
• Maintain relationships with existing customers.

Benefits

• Performance bonuses.
• Travel incentives and per-diem packages for field assignments.
• Compensated on-call pay.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Generous paid time off, including vacation, holidays, and unlimited personal time.
• Ongoing training, certifications, and professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior