Lead Service Specialist

K2 Services•Redwood City, CA

6d•$24 - $26•Onsite

About The Position

Opensity Solutions is seeking a customer-focused and detail-oriented Lead Service Specialist to support the daily operations of a law firm in Redwood City, California. The role provides front desk, office services, hospitality, and administrative support, helping deliver a professional and welcoming experience for attorneys, staff, clients, and visitors. Services include reception coverage, mail and package processing, copy, print and scan production, conference room and guest office support, hospitality, and other services outlined in the client service agreement.

Requirements

High school diploma or GED.
Strong customer service, communication, and interpersonal skills.
Professional appearance and demeanor, with the ability to interact effectively with attorneys, clients, vendors, and employees.
Excellent organizational skills and ability to prioritize multiple tasks in a fast-paced environment.
Strong attention to detail and commitment to accuracy.
Ability to handle confidential information with discretion.
Ability to resolve issues with professionalism, patience, and diplomacy.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to lift or move 40 pounds or greater.
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 pounds.
Ability to walk, bend, kneel, stand, or sit for an extended period.
Willingness and ability to obtain and maintain a California Notary Public commission and perform notarial services.

Nice To Haves

At least one year of experience as a receptionist, in office services, administrative support, or customer service.
Experience working in a professional services or law firm environment.
Experience operating office production equipment, including copiers, scanners, and postage systems.
Experience supporting conference rooms, meetings, guest offices, and hospitality services.
Ability to work independently while collaborating effectively as part of a team.

Responsibilities

Serve as the primary point of contact in office services, providing exceptional customer service to attorneys, staff, clients, and visitors.
Work with the client's staff to support reception, office services, hospitality, conference room operations, and hoteling.
Answer and direct incoming telephone calls professionally and take accurate messages for unavailable staff.
Greet, announce, and assist visitors promptly and professionally.
Maintain a clean, organized, and professional reception area and lobby.
Coordinate the ordering, stocking, and organization of office and hospitality supplies.
Receive, sort, scan, meter, and distribute incoming and outgoing U.S. mail and courier packages, staying current on postal regulations and rates.
Follow procedures to process and track courier, messenger, FedEx, UPS, USPS, and other package deliveries.
Complete copy, print, scan, binding, and other document production requests accurately according to written and verbal instructions.
Provide receptionist coverage during breaks and lunches, including answering calls, taking messages, assisting visitors, and maintaining the reception area.
Perform basic mathematical calculations to determine production volumes, labor time, and related tracking information.
Maintain accurate production request, chargeback, overtime, log, and operational reporting records.
Perform general administrative duties, including submitting invoices, expense reports, purchase requests, and other assigned documentation.
Assist with additional office operations and special projects as needed.
Obtain and maintain a California Notary Public commission and perform notarial services.