Onsite Lead Service Engineer 6569277

Accenture•Oklahoma City, OK

2d•Onsite

About The Position

Accenture Flex offers fixed-duration, project-based work. The Lead Service Engineer will lead operational and technical service delivery, coordinating Field Services and acting as the primary operational liaison with the client. The engineer will direct day-to-day team activities, oversee delivery, escalate risks, and remain accountable for service delivery. The role provides onsite workplace and end-user support for PCs, laptops, mobile devices, peripherals, and other workplace equipment. It includes setup and maintenance of devices and standard software, troubleshooting basic hardware, software, and connectivity issues, and assisting with video conferencing systems and other office technology. The engineer may also support walk-up IT desks or kiosks. The position provides smart hands support for servers, network devices, and site equipment under remote guidance, including cabling, patching, basic rack activities, simple PDU connections, basic router and switch installations, and datacenter-related and backup tasks. It also includes updating asset and CMDB records, handling ITSM tickets and requests, managing inventory and spare parts, and decommissioning devices and wiping disks. The engineer works onsite five days a week in a hub-and-spoke model, supporting nearby sites within Bartlesville, Oklahoma.

Requirements

At least 6 years of experience in an IT support role.
At least 1 year of experience serving as the primary operational liaison with a client.
At least 1 year of experience providing day-to-day team direction and delivery oversight.
High school diploma or GED.

Responsibilities

Coordinate Field Services delivery and participate in knowledge transfer activities.
Serve as the primary operational liaison with the client.
Provide day-to-day team direction and delivery oversight.
Escalate risks and maintain accountability for service delivery.
Support PCs, laptops, mobile devices, peripherals, and workplace equipment.
Assist with video conferencing systems, monitors, printers, phones, and projectors.
Install, set up, and maintain devices and standard software, including Windows, Microsoft 365, and iOS.
Troubleshoot basic hardware, software, and connectivity issues and provide customer-focused end-user support.
Support walk-up IT desks or kiosks when required.
Provide smart hands support for servers, network devices, and site equipment under remote guidance.
Assist with cabling, patching, basic rack activities, and simple PDU connections following instructions.
Help with basic router and switch installations and datacenter-related and backup activities.
Update asset and CMDB records and handle tickets and requests in ITSM systems.
Support inventory management and spare parts handling.
Perform device decommissioning and disk wipe tasks.
Provide onsite support to nearby sites within Bartlesville, Oklahoma, five days a week.