Onsite Lead Service Engineer 6569277
About The Position
Accenture Flex is offering a fixed-duration, project-based role supporting client operations. The Lead Service Engineer provides onsite field services and end-user technology support, serving as the operational lead and primary liaison with the client. The role provides day-to-day team direction, oversees delivery, participates in knowledge-transfer activities, escalates risks, and remains accountable for service delivery. The engineer supports nearby sites in Bartlesville, Oklahoma, using a hub-and-spoke model and working onsite five days a week. Responsibilities include workplace and end-user support, smart-hands assistance for infrastructure, and asset and service management. Accenture Flex employees work in their local metro area onsite at the project, reducing or eliminating travel demands.
Requirements
- At least 6 years of experience in an IT support role.
- At least 1 year of experience serving as the primary operational liaison with a client.
- At least 1 year of experience providing day-to-day team direction and delivery oversight.
- High school diploma or GED.
Responsibilities
- Coordinate Field Services delivery and participate in knowledge-transfer activities.
- Serve as the primary operational liaison with the client.
- Provide day-to-day team direction and delivery oversight.
- Escalate risks and maintain accountability for service delivery.
- Support PCs, laptops, mobile devices, peripherals, and workplace equipment.
- Assist with video conferencing systems, monitors, printers, phones, and projectors.
- Install, set up, and maintain devices and standard software, including Windows, Microsoft 365, and iOS.
- Troubleshoot basic hardware, software, and connectivity issues.
- Provide customer-focused support to end users and support walk-up IT desks or kiosks when required.
- Provide smart-hands support for servers, network devices, and site equipment under remote guidance.
- Assist with cabling, patching, and basic rack activities.
- Support simple PDU connections following instructions.
- Help with basic router and switch installations.
- Assist with datacenter-related tasks and backup activities.
- Update asset and CMDB records.
- Handle tickets and requests in ITSM systems.
- Support inventory management and spare-parts handling.
- Perform device decommissioning and disk-wipe tasks.
- Provide onsite support to nearby sites within Bartlesville, Oklahoma, five days a week.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Long-term disability coverage
- 401(k) plan
- Paid time off
- Access to world-class learning resources
- Competitive rewards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
