INTERNAL ONLY Lead Server

Space Needle•Seattle, WA

2d•Onsite

About The Position

Provide exceptional food and beverage service that exceeds the guest’s expectations. Create a memorable experience for guests using refined guest service skills. Have a clear understanding of our service standards and meet these expectations daily. Exhibit complete knowledge of food, beverage, and services the Space Needle provides.

Requirements

Must have a minimum of three-year food serving experience in a high volume, full-service environment.
Must have extensive knowledge of food and beverage including wine and food pairing and suggestive selling techniques. Will be required to pass food and beverage questionnaires.
Excellent grooming and communication skills necessary.
Requires the ability to organize and prioritize multiple tasks.
Must have a valid Washington State Class 12 or Class 13 Alcohol Service Permit, and a valid Washington State Food Handler’s Permit
The ability to work well in a team-based environment and maintain a professional demeanor.
Walking, standing, reaching, and lifting (30 to 50 lbs.) entire shift. Must be able to lift 35-50 lbs over one shoulder using large serving tray. Typical shift is approximately 8 hours.

Responsibilities

Follows Steps of Service and Timing Guidelines, maintain proper server etiquette, and always approach all guests with positive, courteous attitude as outlined in the service module.
Exhibit complete knowledge of food and beverage offerings.
Knows and is responsible for Engaging, Merchandising, Excellence & Proficiency, and Teamwork standards.
Complete all required set-up under the direction of the management team including, but not limited to, section and room detailing prior to opening.
Ensure food/beverages are served at the proper temperature with correct presentation.
Ensure guest satisfaction throughout dining experience.
Maintain side work duties throughout shift. Work clean.
Water, clear, reset and otherwise maintain personal section. Assist other servers and mixologists with the same tasks when able.
Responsible for delivering all food and beverage to personal section. Responsible for helping to deliver food and beverage to team member’s sections when possible.
In depth knowledge of the products and recipes that we serve including food, cocktails, spirits and wine.
Provide Service Recovery at all times regarding guest and co-worker interactions.
Complete all assigned closing duties as defined and/or when assigned by a manager.
Will check out with manager before clocking out to ensure competition of daily job duties.
Responsible for ringing in tock numbers into toast
Responsible for training new additions to the team alongside management
Responsible for ensuring setup and closing procedures are followed by all team members
Request tools and product needed to maintain service and current offers for guests.
Responsible for making the daily seating server sections and printing chits for the team.
Assist with beverage batching when needed.
Perform any other duties deemed necessary by management.
Reliable in attendance and punctuality, uses proper time clock and sign in/out procedures.
Maintain the highest in uniform and grooming standards by adhering to both company and departmental uniform standards.
Knowledge of Space Needle policies and procedures.
Knowledge of Fire/Safety/Life procedures.
Promote a positive and professional attitude to all internal and external guests.