Lead Senior Project Manager - Customer Operations & Quotations

LIGHTING SOLUTIONS OF ILLINOIS INC•Wheaton, IL

14d•$100,000 - $125,000•Onsite

About The Position

The Will Group is seeking a Lead Senior Project Manager – Customer Operations & Quotations to lead their Project Management organization and contribute to the growth of their infrastructure business. This role is for an experienced leader who will manage people, shape processes, resolve complex customer issues, oversee quotation strategy, and enhance the customer experience from initial opportunity through order execution and fulfillment. The position involves collaboration with Sales, Finance, Warehouse Operations, manufacturers, contractors, municipalities, utilities, and engineering firms to ensure project completion.

Requirements

Bachelor's degree in Business, Project Management, Engineering, Construction Management, Supply Chain, or related field + 7 years of relevant experience OR Associate degree + 10 years of relevant infrastructure, project management, quoting, estimating, or customer operations experience
Proven people leadership experience
Strong project management and commercial/business acumen
Strong communication and relationship-building skills

Nice To Haves

Experience in infrastructure, transportation, utility, electrical, construction, or industrial markets preferred
Experience with CRM, ERP, or project management systems preferred

Responsibilities

Lead People: Manage, coach, mentor, and develop a team of Project Managers.
Establish performance standards and workload priorities.
Build team capabilities through training and development.
Serve as the escalation point for complex issues.
Lead Projects & Customers: Oversee the customer lifecycle from opportunity and quotation through order execution.
Establish project management standards and best practices.
Monitor project health, risks, timelines, and deliverables.
Support complex infrastructure projects involving multiple stakeholders.
Lead Quotation Strategy: Oversee complex quotation opportunities.
Review plans, specifications, drawings, addenda, and contract requirements.
Partner with manufacturers on pricing, lead times, and technical solutions.
Support value engineering and commercial strategies.
Improve quotation accuracy, speed, and effectiveness.
Lead Operational Improvement: Improve order entry and project execution processes.
Develop SOPs, reporting tools, and performance standards.
Improve CRM, ERP, and project management system utilization.
Identify opportunities to increase efficiency and reduce errors.
Lead continuous improvement initiatives.