Lead Security Project Technician - Charlotte, NC

Convergint•Matthews, NC

11d•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Lead Security Project Technician to join their amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects, including small or less complex projects. As a Lead Security Project Technician, you are part of a dynamic team that allows you to grow as Convergint grows. The company emphasizes a passion for providing world-class service, integrity, commitment to growth, accountability, and delivering results within a positive culture that embraces equal opportunity.

Requirements

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
To be a self-starter and work well with direct supervision.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
High School/GED or equivalent experience
5+ years enterprise-level security system installation & programming experience
Lenel, Software House, Avigilon, Bosch, Genetec, DMP experience/certifications

Nice To Haves

1+ year experience in a Lead or Supervisory role overseeing field projects up to $75k in scope

Responsibilities

Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed.
Acts as the key interface for the provision of technical support and training for the customer, maximizing customer satisfaction.
Refers more complex issues to higher-level colleagues.
Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted; may require assistance with more complex specifications.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Writes routine programs for systems.
Acts as “our customer’s best service provider” at all times, ensuring Convergint Technologies is the customer’s first choice for service.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for product improvements.
Executes many of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
Identifies potential project risks, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects.
Makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
Performs other duties and responsibilities as requested or required.