Lead Security Project Technician - Charlotte, NC

Convergint Career•Matthews, NC

10d•Onsite

About The Position

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Lead Security Project Technician to join their team. This role involves installing, programming, system start-up/check-out, certifying, and training customers on assigned projects, including smaller or less complex ones. The Lead Security Project Technician is part of a dynamic team that offers opportunities for growth within the company. Convergint emphasizes a culture that values integrity, growth, accountability, and delivering results, while embracing equal opportunity and fostering an environment where individuals can be their best selves.

Requirements

5+ years enterprise-level security system installation & programming experience
Lenel, Software House, Avigilon, Bosch, Genetec, DMP experience/certifications
Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
Ability to be a self-starter and work well with direct supervision.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis.
Minimal overnight travel may be required.

Nice To Haves

1+ year experience in a Lead or Supervisory role overseeing field projects up to $75k in scope

Responsibilities

Installs, programs, tests, repairs, and services a variety of systems and equipment, which may include security, fire alarm & life safety, and/or building automation with guidance as needed.
Serves as the primary interface for providing technical support and training for the customer, ensuring customer satisfaction.
Refers more complex issues to higher-level colleagues.
Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted; may require assistance with more complex specifications.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Writes routine programs for systems.
Acts as “our customer’s best service provider” at all times, ensuring Convergint Technologies is the customer’s first choice for service.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for product improvements.
Executes many of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
Identifies potential project risks, communicates them to appropriate parties, and assists in the development and implementation of strategies to minimize impact and control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects.
Makes recommendations regarding quality of work and potential changes in scope.
Identifies ways to continuously improve customer satisfaction.
Performs other duties and responsibilities as requested or required.