Lead Security Officer

Mass General Brigham•Cambridge, MA

13d•$28 - $41•Onsite

About The Position

This is a full-time position working M-F from 3-11pm. The Lead Security Officer enforces organizational regulations, provides a safe and secure environment for patients, visitors, and employees by enforcing security regulations and by continuously watching for and timely reporting potential safety hazards and unusual occurrences through patrol of assigned areas. This role investigates complaints or potential criminal conduct, assists in restraining patients as necessary, and provides protective services. Under the authority of a special state police license, the Lead Security Officer is responsible for the arrest of criminal suspects.

Requirements

Bachelor's Degree Criminal Justice preferred
Class D Passenger Vehicle Driver's License [State License] - preferred
Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred
Strong interpersonal and communication and customer service skills.
Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression.
Effectively manage a high volume of activity; handle a variety of diverse and stressful situations and crisis management scenarios.
Strong problem solving skills Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.

Nice To Haves

Healthcare security experience
Supervisory experience

Responsibilities

Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
Maintains strict confidentiality at all times.
Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents.
Notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate.
When authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
Prepares and submits written reports in a complete and accurate manner.
Makes notations in log of all incidents; keeps Supervisor informed at all times.
Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
Performs as Dispatcher utilizing integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance.
Participates in assistance with workplace and domestic victims.
Responds to medical emergencies.
When authorized assists in the restraint of patients.