Lead Salesforce Developer

The J.M. Smucker Co.•Cleveland, OH

3d•Hybrid

About The Position

The Lead Salesforce Developer supports Smucker Information Services by designing, developing, and supporting Salesforce CRM solutions and enterprise integrations for AFH business capabilities across Sales, Sales Operations, Revenue Growth Management, and Marketing. The role serves as the technical lead for the Salesforce platform, covering custom development, automation, security, and integrations with the AFH AWS Data Lake, marketing platforms, and other business-critical systems. It delivers scalable solutions that improve business processes, support data-driven decision-making, and maintain platform reliability and supportability. This hands-on role develops knowledge of AFH business processes, data structures, and technologies while providing technical leadership, mentoring developers, and driving continuous improvement. It leads Salesforce project delivery and integrations, supports platform health and production operations, and partners with business stakeholders and Information Services teams. The position is based in Orrville, Ohio, with a hybrid arrangement requiring onsite work at least nine days per month, primarily during company-designated core weeks, and potentially more as business needs require.

Requirements

At least 5 years of work experience as a developer, with either a bachelor's degree in a STEM discipline or specialized training in Information Technology.
At least 3 years of Salesforce development experience using Apex, Lightning Web Components (LWC), Flows, APIs, and Salesforce platform technologies.
Proficiency with AWS services, including Lambda, API integrations, CloudFormation, and data integration patterns.
Proficiency with Python, GitHub Actions, SQL, and modern software development practices.
Experience designing, developing, and supporting enterprise integrations across multiple technologies.
Experience with the entire Software Development Lifecycle (SDLC).
Experience delivering assignments independently within Agile, Traditional/Waterfall, and DevOps frameworks.
Strong knowledge of APIs, integration patterns, authentication methods such as OAuth, SAML, and SSO, and security best practices.
Ability to evaluate, articulate, estimate, and recommend technical solution approaches for complex business requirements.
Ability to conduct integrated testing, troubleshoot production issues, and identify balanced technical solutions.
Ability to coach and mentor other technical resources.
Demonstrated ability to manage work across multiple resources, including contractors and external partners.
Ability to implement modern IT concepts, including cloud computing, Infrastructure as Code, and DevOps practices.

Nice To Haves

Experience with Salesforce Experience Cloud (Partner Community).
Experience with Salesforce Account Engagement (Pardot).
Salesforce certifications.
Experience with data integration and ETL tools, particularly Informatica Intelligent Cloud Service (IICS) or SnapLogic iPaaS.
Experience supporting Sales, Sales Operations, or other Trade Functions.

Responsibilities

Lead technical support and development for the Salesforce CRM platform.
Lead technical efforts and manage delivery of medium to large Salesforce projects, potentially directing developers, contractors, and other technical resources.
Create work plans for technical activities and align solutions with enterprise architecture standards and integration patterns.
Design scalable solutions across Salesforce, AWS, and connected platforms, including technical designs, specifications, and implementation documentation.
Develop and maintain custom Salesforce functionality using Apex, Lightning Web Components, Flows, Triggers, Custom Objects, Validation Rules, and Salesforce APIs.
Design, develop, and support integrations between Salesforce and enterprise systems using APIs, Salesforce Connect, platform events, and related technologies.
Develop solutions for complex workflows, automation, security, and emerging Salesforce capabilities, including AI.
Lead integration testing, performance testing, data validation, and release-readiness activities; identify opportunities for automation and continuous improvement.
Provide technical leadership for cutover planning, deployments, go-live activities, and hypercare support.
Troubleshoot and resolve complex Salesforce and integration issues involving performance, scalability, authentication, and data quality.
Own technical support for Salesforce integrations and data synchronization between Salesforce and AWS-based platforms.
Manage Salesforce platform health, including environments, security, releases, and platform optimization.
Partner with Information Services teams to implement and support SSO, MFA, SAML, OAuth, certificates, and token-management security protocols.
Facilitate development and maintenance of Standard Operating Procedures, technical documentation, and support knowledge repositories.
Champion supportability of new capabilities and guide long-term maintenance and technical-debt reduction plans.
Implement standards and continuous improvements for source control, release management, code promotion, and DevOps practices.
Set expectations with business stakeholders regarding delivery timelines, platform capabilities, and service performance.
Support Salesforce Experience Cloud Partner Community/Broker Portal solutions, including custom functionality, integration requirements, and access management.
Model quality and consistency in execution and seek and provide feedback on development practices and technical delivery.
Improve development standards, coding practices, testing approaches, change management, and deployment processes.
Promote reusable components, services, and integration patterns to improve efficiency and standardization.
Partner with Sales Operations, Marketing, and AFH business teams to identify platform optimization, automation, and simplification opportunities.
Lead integrations between Salesforce, the AFH AWS Data Lake, and other business-critical platforms.
Support Salesforce capabilities for Sales, Sales Operations, Revenue Growth Management, Marketing, and external partner solutions.
Coach and mentor developers and establish long-term Salesforce development and integration ownership within IS AFH.