Lead Salesforce Business Analyst

Docebo•Toronto, ON

2d•CA$90,800 - CA$121,000•Hybrid

About The Position

At Docebo, we’re using AI to change how people learn at work. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. Our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

Requirements

Proven experience as a Salesforce Architect, Senior Admin, or Business Analyst with the hands-on expertise needed to speak fluent platform and earn instant respect with technical leads.
Strong track record of running backlogs, scoping airtight requirements, prioritizing high-value features, and confidently saying "no" with strategic reasoning.
Exceptional ability to align competing business priorities across departments, negotiate trade-offs with senior leadership, and keep everyone bought into the plan.
Demonstrated success building lightweight, effective operating frameworks that bring structure and clarity to team workflows without adding bureaucratic bloat.
Talent for translating technical complexities into business-friendly language for executives while keeping developers clear on the mission and priorities.
Natural curiosity and drive to leverage emerging AI solutions to optimize team operations and CRM efficiency.
Deep comfort navigating regulated environments, including SOX controls, structured deployment schedules, and strict UAT standards.

Nice To Haves

Holding active Salesforce certifications (e.g., Administrator, Platform App Builder, or Architect track credentials).
Direct experience acting as the designated product owner partnering with a fast-paced Revenue Operations organization.
Hands-on familiarity with Salesforce Revenue Cloud (CPQ/Billing) or leading complex billing system migrations.
Practical background implementing AI-driven workflows or tools within CRM or delivery environments.

Responsibilities

Own the product backlog and priorities.
Define the intake and process the team runs on.
Work shoulder-to-shoulder with senior architects and admins as an advisor and partner.
Turn business needs into clear problem statements, user stories, and acceptance criteria.
Prioritize with stakeholders so the team always knows what's next and why.
Be the connective tissue between the Salesforce team and the business — Revenue Operations, Marketing, and Finance.
Manage expectations, negotiate trade-offs, and bring the team into solution design early instead of receiving pre-baked requests.
Define and stand up how the team intakes, prioritizes, and delivers work.
Set the standard for a good request and make it stick, so work enters the team ready to build.
Work with the team's architects and admins as an advisor and thought partner.
Champion how the team uses AI to work smarter — from AI-assisted ticket triage and intake scoring to identifying where automation and AI can improve how Docebo runs on Salesforce.
Represent the Salesforce team when the business evaluates new tools, so decisions that affect the platform are made deliberately, not discovered later.