Lead, Sales Learning and Development

Royal Caribbean Cruises Ltd • Miami, FL

5d • Onsite

About The Position

Drive project management and delivery of assigned training programs and initiatives, ensuring all deliverables are completed on time, within scope, and to a high standard. Own, manage, and maintain program calendars, timelines, and key milestones to ensure consistent execution and alignment across the team. Facilitate training sessions, webinars, or presentations as needed, representing the brand with professionalism and confidence. Support scalability of training delivery by stepping in to lead sessions when required. Support identification of training needs by analyzing performance data, field feedback, and business priorities to inform program development and enhancements. Partner with the Manager to support the development and refinement of training strategies, contributing input on program structure, content direction, and delivery approach. Contribute to the development of training outlines and learning approaches, translating strategic direction into actionable programs. Anticipate evolving business and training needs and recommend enhancements to align with organizational priorities. Own the ongoing optimization of training programs by evaluating performance, identifying improvement opportunities, and implementing enhancements. Analyze program performance data and provide actionable insights to improve effectiveness and engagement. Evaluate program outcomes, document key learnings, and share recommendations for continuous improvement. Ensure insights from programs are captured and applied to refine future training approaches. Support execution of larger strategic initiatives such as Celebrity Learning Seminars at Sea, CCGSC (Annual Sales Conference), and other industry events. Manage training-related events and logistics, including timelines, stakeholder coordination, supply ordering, and inventory management. Ensure seamless execution of onboard and in-person programs. Provide day-to-day operational coordination by tracking deliverables, monitoring deadlines, and ensuring follow-through. Support distribution and coordination of work across the team, ensuring balanced workloads and alignment with priorities. Ensure completion of required forms, reporting, and documentation consistently and accurately. Partner closely with the Manager to draft and coordinate communications, ensuring clarity and consistency. Collaborate with Trade Marketing, Sales Communications, Creative teams, and external vendors to develop and execute materials and content. Coordinate the development of training materials, ensuring alignment with brand standards. Track and report on key performance metrics, including attendance, completion rates, engagement, and survey results. Maintain accurate reporting using tools such as Excel and Power BI. Ensure timely data capture and reporting to support decision-making. Execute training programs within established budget guidelines. Track expenses and ensure efficient use of allocated resources. Leverage Microsoft Copilot and other AI tools to support content development, streamline workflows, and improve efficiency.

Requirements

• Bachelor’s degree required; focus on Training, Organizational Development, or related field preferred
• Minimum of 5 years of experience in Sales, Training, Learning & Development, or a related field
• Experience in project management, program execution, and training delivery
• Strong organizational and project management skills with the ability to manage multiple priorities
• Ability to think critically and contribute ideas to improving training programs based on data, feedback, and business needs
• Strong interpersonal and relationship-building skills with the ability to collaborate, influence, and drive alignment across teams
• Advanced PowerPoint and Excel skills, including the ability to build polished presentations and manage data effectively
• Experience with Power BI or similar reporting tools and strong comfort working with data
• Familiarity with Learning Management Systems (LMS) and digital learning tools, including Rise 360
• Experience using Canva or similar tools to support the creation of visually engaging training materials
• Experience working with webinar and virtual training platforms (e.g., Webex, Teams, or similar tools)
• Experience using Microsoft Copilot or similar AI tools to improve efficiency, automate processes, and support content development
• Strong communication and coordination skills with the ability to work effectively across teams and stakeholders
• Confidence facilitating training sessions and presenting to both internal and external audiences
• Strong attention to detail, accountability, and follow-through

Nice To Haves

• Travel industry experience preferred

Responsibilities

• Drive project management and delivery of assigned training programs and initiatives.
• Own, manage, and maintain program calendars, timelines, and key milestones.
• Facilitate training sessions, webinars, or presentations.
• Support scalability of training delivery by stepping in to lead sessions when required.
• Support identification of training needs by analyzing performance data, field feedback, and business priorities.
• Partner with the Manager to support the development and refinement of training strategies.
• Contribute to the development of training outlines and learning approaches.
• Anticipate evolving business and training needs and recommend enhancements.
• Own the ongoing optimization of training programs by evaluating performance, identifying improvement opportunities, and implementing enhancements.
• Analyze program performance data and provide actionable insights.
• Evaluate program outcomes, document key learnings, and share recommendations for continuous improvement.
• Support execution of larger strategic initiatives such as Celebrity Learning Seminars at Sea, CCGSC (Annual Sales Conference), and other industry events.
• Manage training-related events and logistics, including timelines, stakeholder coordination, supply ordering, and inventory management.
• Ensure seamless execution of onboard and in-person programs.
• Provide day-to-day operational coordination by tracking deliverables, monitoring deadlines, and ensuring follow-through.
• Support distribution and coordination of work across the team.
• Ensure completion of required forms, reporting, and documentation consistently and accurately.
• Partner closely with the Manager to draft and coordinate communications.
• Collaborate with Trade Marketing, Sales Communications, Creative teams, and external vendors to develop and execute materials and content.
• Coordinate the development of training materials, ensuring alignment with brand standards.
• Track and report on key performance metrics, including attendance, completion rates, engagement, and survey results.
• Maintain accurate reporting using tools such as Excel and Power BI.
• Ensure timely data capture and reporting to support decision-making.
• Execute training programs within established budget guidelines.
• Track expenses and ensure efficient use of allocated resources.
• Leverage Microsoft Copilot and other AI tools to support content development, streamline workflows, and improve efficiency.

Benefits

• competitive compensation and benefits package
• excellent career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level