Lead Store Sales Associate

The Salvation Army USA Central Territory•Kansas City, MO

7d•Onsite

About The Position

The Salvation Army Adult Rehabilitation Center (ARC) is hiring a full-time Lead Sales Associate in Kansas City, Missouri. The role supports daily store operations, provides customer service, assists with team leadership, and contributes to store performance. Sales help fund community recovery services, housing support, and other assistance programs. The position pays $15.58 per hour and is scheduled for 40 hours per week, including evenings, weekends, and holidays as scheduled. The Lead Sales Associate supports the Store Manager and Assistant Manager, gives direction to associates as needed, and helps with opening and closing, cash handling, security, merchandising, pricing, and sales goals. The role also includes assisting with employee training, mentoring beneficiaries and work therapy participants, maintaining clean and organized store areas, and following safety and loss-prevention procedures. The work takes place in a store environment with quiet to moderate noise. Conditions may be dusty, with temperature fluctuations based on the weather. Travel to other locations for work or training may be required. The Salvation Army is an equal opportunity employer and encourages applications from returning workers, U.S. veterans, people with disabilities, people impacted by the justice system, and people without a college degree.

Requirements

High school diploma or GED; the posting also lists a high school graduate or equivalent as required.
Retail experience is required; previous cashiering, customer service, or sales experience is also listed.
Ability to speak, write, and understand English for effective communication.
Basic computer skills, including experience with a point-of-sale system and payroll program.
Proficient cash handling and ability to give accurate change; basic math skills.
Strong customer service, communication, and customer-service orientation.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Valid driver’s license and personal transportation for bank runs.
Must be able to pass a Motor Vehicle Record Search.
Dependable attendance and punctuality.
Ability to stand and walk for extended periods; use hands; handle, feel, hear, and talk; and frequently reach with hands and arms.
Ability to occasionally climb, balance, stoop, kneel, or crouch.
Ability to regularly lift and/or move up to 25 pounds and lift or carry merchandise as needed.
Required vision abilities include close vision, distance vision, and the ability to adjust focus.

Nice To Haves

Prior supervisory, lead, or keyholder experience in a retail environment.
Experience training or mentoring staff.
Thrift, resale, retail, or nonprofit experience.

Responsibilities

Support the Store Manager and Assistant Manager with daily store operations.
Serve as a lead team member and provide direction to store associates as needed.
Assist with store opening and closing procedures, cash handling, and store security.
Monitor sales floor conditions and ensure merchandise is organized, stocked, and attractively displayed.
Help maintain pricing accuracy and adherence to store standards.
Support sales goals and operational objectives.
Provide excellent customer service and help customers with merchandise selection and purchases.
Resolve customer concerns professionally and efficiently.
Promote a positive store environment for customers, donors, and team members, and represent The Salvation Army’s mission positively.
Assist with training and coaching new employees; encourage teamwork, productivity, and good customer service.
Communicate operational needs and customer feedback to management.
Support beneficiaries and work therapy participants through positive interactions and mentoring.
Restock merchandise and assist with inventory movement and sales floor replenishment.
Keep dressing rooms, sales areas, and checkout stations clean and organized.
Follow safety, security, and loss-prevention procedures.
Make bank runs using personal transportation and travel to various locations for work or training when required.

Benefits

Employee discount program and employee discounts on auto, home, and pet insurance.
Medical, dental, vision, hearing, and prescription coverage.
Paid vacation, sick time, and holidays.
Company-paid life insurance.
Company-paid long-term disability insurance.
Employee Assistance Program (EAP).
Flexible Spending Accounts (FSA).
Teladoc virtual medical and mental health services.
Voluntary life, disability, accident, and supplemental insurance options.
Leadership development and growth opportunities.
On-the-job training.
Supportive and team-oriented work environment.