Full-Time Lead Sales Associate

The Salvation Army Central Territory • Detroit, MI

16h • Onsite

About The Position

The Lead Sales Associate supports The Salvation Army Thrift Store management team in maintaining efficient store operations, delivering excellent customer service, and supporting the organization’s community mission through daily retail activities. The role includes supporting sales and product acquisition, carrying out store procedures, handling banking and deposits, managing product rotation and inventory turnover, maintaining the customer experience and store appearance, and providing direction to staff when management is absent.

The position is full-time in Detroit, Michigan, with a 40-hour weekly schedule that includes evenings, weekends, and holidays as scheduled. The store environment has quiet to moderate noise, may be dusty, and may experience weather-related temperature fluctuations. Travel to various locations for work or training may be required.

Requirements

• High school graduate or equivalent.
• Retail experience.
• Ability to speak, write, and understand English for effective communication.
• Basic computer skills, including use of a Point of Sales System and payroll program.
• Proficient cash handling and accurate change-giving abilities.
• Strong customer service orientation.
• Valid driver’s license and personal transportation for bank runs.
• Must pass a Motor Vehicle Record Search.
• Regularly lift and/or move up to 25 pounds.
• Able to meet the stated physical requirements, including standing for extended periods.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory turnover.
• Create an enjoyable shopping experience through positive customer service.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans.
• Identify ways to improve store appeal.
• Provide direction to staff in the absence of management.
• Communicate with store management regarding operations.
• Support implementation of policies and procedures.
• Document and report concerns about behavior or attitude.
• Assist others with basic register problem-solving.

Benefits

• Employee discount.
• Employee Assistance Program.
• Paid training on register and store procedures.
• Ongoing coaching and support from store leadership.
• Professional development and growth opportunities.
• Comprehensive benefits package.
• Supportive, mission-driven, team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED