Lead Sales Associate (part-time) - Golf Apparel Shop

Perry Ellis International - Retail•Phoenix, AZ

About The Position

The Lead Associate’s primary function is to sell and promote Perry Ellis merchandise by executing the company’s customer service standards. The role supports the Store Manager, Assistant Store Manager, and Supervisors in helping the store meet its goals and standards for financial performance, customer satisfaction, and visual presentation. When a supervisor or keyholder is not present, the Lead Associate steps in.

Requirements

1–2 years of retail experience.
Energetic and positive attitude.
Flexible availability and reliable transportation.
Strong interpersonal communication and customer service skills.
Customer-service orientation, including being outgoing, friendly, personable, and positive.
Ability to move and/or lift up to 25 pounds.
High school degree.

Nice To Haves

Athletic apparel retail experience preferred.

Responsibilities

Consistently provide customer service to company standards and lead the team in doing so.
Generate sales in accordance with Perry Ellis customer service standards.
Build a repeat customer base through effective Perry Ellis Loyalty Program data capture.
Maintain knowledge of products, promotions, and special events and communicate that information to customers.
Foster a positive store experience by treating customers and staff fairly and consistently.
Maintain effective floor coverage, acknowledge every customer, and prioritize customer needs over assigned tasks.
Demonstrate effective written and verbal communication and prioritize work effectively.
Step in when a supervisor or keyholder is not present.
Keep merchandise stocked to appropriate levels on the sales floor.
Maintain the store’s visual presentation and overall appearance.
Help minimize shortages by following loss-prevention procedures and providing customer service that may prevent theft.
Stay aware of store sales plans and results and follow operational policies and procedures.
Support execution of pricing strategies and store planograms.
Support and understand the company’s brand position.
Replenish merchandise on the selling floor as needed.