Lead Rental Operations

Vail Resorts • Littleton, CO

5h • Onsite

About The Position

The Rental Supervisor manages the overall day-to-day operation of all Ski/Snowboard rentals. This position is responsible for merchandising, financial management, sales staff supervision and overall store management. Oversees hiring, training, coaching and scheduling of store personnel. Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance. As the Retail/Rental Manager of the Rental department, this job oversees the operations of a high volume, seasonal rental operation, ski and snowboard repair/tuning center and servicing the entire resort. The retail/rental manager’s responsibilities includes: Overseeing all aspects of all retail/rental operations. Manages through uncertainty and change positively Manages a team of up to 50 frontline staff and leadership team of 5-6 Provides an important piece of our guests’ experience of a lifetime while in our resort by maintaining a strong culture of guest service.

Requirements

• Minimum Age: At least 18 years of age
• The expected pay range is $23.00/hr - $29.22/hr.

Nice To Haves

• Candidates for year-round positions are reviewed on a rolling basis.
• Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Responsibilities

• Manages the overall day-to-day operation of all Ski/Snowboard rentals.
• Responsible for merchandising, financial management, sales staff supervision and overall store management.
• Oversees hiring, training, coaching and scheduling of store personnel.
• Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance.
• Oversees all aspects of all retail/rental operations.
• Manages through uncertainty and change positively.
• Manages a team of up to 50 frontline staff and leadership team of 5-6.
• Provides an important piece of our guests’ experience of a lifetime while in our resort by maintaining a strong culture of guest service.
• Providing consistent and direct feedback, coaching and guidance to team members.
• Driving professional development in yourself as well as others.
• Designing, executing and tracking training plan for associates starting with their first day.
• Ensuring department and staff have all necessary supplies.
• Meeting with other departments and committees to ensure department is aligned with initiatives.
• Creating operational plans for special events, groups, and holidays.
• Identifying sales opportunities and create plans accordingly.
• Managing retail inventory, rental inventory, and supplies with cost management in mind.
• Hiring staff and processing payroll through a digital platform.

Benefits

• Free passes for employees
• employee discounted lift tickets for friends and family
• free ski lessons
• 40% retail discounts
• the chance to grow through Epic Service - our leading training and development experience
• wellness benefits
• Ski/Mountain Perks!
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed