Rental Operations Branch Manager- Wagner CAT Rental

Wagner Equipment•Commerce City, CO

3d•Hybrid

About The Position

The Rental Branch Manager II is responsible for the efficient and profitable operation of the assigned branch with high volume activity, direct reports and fleet responsibility. The position is expected to advise and make recommendations to the Regional Operations Manager with respect to the best interests of the company. Duties include all areas of running an independent business: personnel management, budget establishment and compliance, policy enforcement, and operations effectiveness.

Requirements

High School Diploma or GED
5+ years’ experience in a leadership position with management of Sale/Rental/hourly personnel.
5+ years supervisory/management experience
5+ years administrative/clerical experience
3+ years customer service experience
3+ years sales experience
3+ years technical or mechanical experience (machine service/maintenance)
Requires advanced knowledge of the Rental Fleet and IRental platform.
Working knowledge of Wagner Rents and Wagner Equipment Co. CRM Tools
Beginning knowledge of basic financial reporting and analysis
Ability to troubleshoot and resolve customer issues through both IRental and Cat Rental Portal
Intermediate knowledge of Microsoft Outlook
Intermediate knowledge of Microsoft Excel and PowerPoint
Basic knowledge of DBS, CRM/Sales Link, and IRental
Advanced knowledge of Microsoft Word
Standing, walking, talking, sitting, use of hands & hearing
Squatting/Kneeling
Ability to ascend/descend ladders, stairs, etc.
Medium work that includes lifting and/or moving objects up to 32 pounds or more
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Must be skilled at seeking input from, and reaching agreement with, other key managers to determine ways to tailor services, that seamlessly cross product, and service lines that support the needs of our customers.

Nice To Haves

Bachelor’s degree in Business, Management, or other relevant degree preferred
Equipment rental operation experience preferred
Intermediate knowledge of basic financial reporting and analysis preferred

Responsibilities

Manages IRental reporting designed to adhere to and promote our 10W initiatives: On time delivery, service response time, invoice accuracy, etc.
Provides direction for front of house operations to include showroom, rental counter, retail presence and overall customer experience.
Participates in quarterly rental branch and counter audits
Provides direction for the service department for compliance to unavailable fleet metrics, PDI’s and general rental turn completion, etc.
Responsibility for P/L of the assigned branches to include: Developing and adhering to annual budget, Hiring and training new employees, Ensure timely performance review and payroll functions are completed
Supervises store purchases and processes A/P documents to ensure timely payment to vendors
Conducts monthly branch meetings to discuss metrics, successes, coaching on customer experience and branch execution
Completes quarterly inventories for assigned branch(s)
Develops a culture of “Safety First” by modeling and enforcing all safety procedures
Sets model of professionalism by establishing good housekeeping procedures and paying attention to personal appearance
Develops and coordinates effective work schedules for all areas of the branch to allow for the efficient operations of the branch and to accommodate emergency requests
Creates, reviews, and maintains immediate and long term plans for proper resource utilization (facility, tooling, and equipment)
Helps implement new processes for training and development as well as improved rental operations.
Works with Sales and Rental Admin on incoming new inventory process
Communicates with Credit, Service, Sales, Transportation, Rental admin and other areas as needed.
Develops and maintains strong relationships with field and office personnel, as well as with outside customers and vendors
Sets the model of integrity by following through with commitments, being concerned for the welfare of employees and establishing a high level of trust with customers, vendors, and employees
Establishes regular meetings with key personnel, such as Shop Coordinator, Rental Reps, etc.
Establishes monthly meeting times with entire branch to provide status reports and to keep the line of communication open
Helps build a strong team by being available as a coach and mentor
Actively shares relevant information to be more effective with our team and our customers
Learns and understands the products and services provided by Wagner Rents
Communicates product and service information with customers in an effort to promote sales
Develops and maintains relationships with all outside rental sales representatives
Consults with Regional Operations Manager to reach agreement on annual departmental objectives, budgetary guidelines, customer service levels, and relevant personnel activities
Hires, trains, and directs an effective workforce that promotes high productivity while building a team that supports our company’s Statement of Purpose and Principles in Practice
Conducts performance reviews and makes salary adjustment recommendations
Ensures employees are using company P-card responsibly
Ensures tools and supplies are being procured and used in the most effective manner
Reviews business reports and responds accordingly (Open POs/Open Workorders, etc.)
Attends training regularly – this sends a strong message to your staff that learning is a continual process and everyone needs to work on their personal and professional development
Other duties as assigned by Rental Leadership.

Benefits

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K
Company contribution up to 7% to retirement plans for eligible employees
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU services (payroll deductions savings, accounts, loans, VISA card, and more)
Supplemental life Insurance
Critical Illness + Accidental Insurance
ID WatchDog
Discounted employee phone plans