Lead Rental Operations

Vail Resorts•Truckee, CA

3d•Onsite

About The Position

The Rental Lead manages the overall day-to-day operation of all Ski/Snowboard rentals. This position is responsible for merchandising, financial management, sales staff supervision and overall store management. Oversees hiring, training, coaching and scheduling of store personnel. Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance.

Requirements

Minimum 2 years leadership experience - required
2 years resort experience in a management role
Knowledge and passion for snowsports
At least 18 years of age

Nice To Haves

2 years in retail/rental experience - preferred
Bachelor’s Degree - preferred

Responsibilities

Oversees all aspects of all retail/rental operations.
Manages through uncertainty and change positively
Manages a team of up to 50 frontline staff and leadership team of 5-6
Provides an important piece of our guests’ experience of a lifetime while in our resort by maintaining a strong culture of guest service
Providing consistent and direct feedback, coaching and guidance to team members
Driving professional development in yourself as well as others
Designing, executing and tracking training plan for associates starting with their first day
Ensuring department and staff have all necessary supplies
Meeting with other departments and committees to ensure department is aligned with initiatives
Creating operational plans for special events, groups, and holidays
Identifying sales opportunities and create plans accordingly
Managing retail inventory, rental inventory, and supplies with cost management in mind
Hiring staff and processing payroll through a digital platform