Lead Rental Operations
About The Position
The Lead Rental Operations role manages the day-to-day operations of a high-volume, seasonal ski and snowboard rental department, including a repair and tuning center that serves the resort. The position oversees retail and rental operations, merchandising, financial management, sales staff supervision, and overall store management. It manages a team of up to 50 frontline staff and a leadership team of 5–6, while supporting a strong culture of guest service and adapting positively to uncertainty and change. The role includes hiring, training, coaching, and scheduling staff; developing and tracking associate training plans; managing retail and rental inventory, supplies, and costs; driving sales and professional development; coordinating with other departments and committees; planning for special events, groups, and holidays; handling administrative duties; and processing payroll through a digital platform.
Requirements
- At least 18 years of age.
- Minimum of 2 years of leadership experience.
- 2 years of resort experience in a management role.
- Knowledge of and passion for snowsports.
Nice To Haves
- 2 years of retail or rental experience.
- Bachelor’s degree.
Responsibilities
- Oversee all aspects of retail and rental operations, including a high-volume seasonal rental operation and ski and snowboard repair and tuning center.
- Manage a team of up to 50 frontline staff and a leadership team of 5–6.
- Maintain a strong culture of guest service and contribute to guests’ resort experience.
- Provide consistent feedback, coaching, and guidance to team members.
- Promote professional development for self and others.
- Design, execute, and track training plans for associates beginning on their first day.
- Ensure the department and staff have necessary supplies.
- Meet with other departments and committees to align the department with initiatives.
- Create operational plans for special events, groups, and holidays.
- Identify sales opportunities and create plans to pursue them.
- Perform administrative duties.
- Manage retail inventory, rental inventory, and supplies with cost management in mind.
- Hire staff and process payroll through a digital platform.
- Oversee merchandising, financial management, sales staff supervision, cash management, loss prevention, and store appearance.
Benefits
- Free employee passes and discounted lift tickets for friends and family.
- Free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) retirement plan.
- Employee Assistance Program.
- Training and professional development.
- Referral Program.
- Wellness benefits.
- 40% retail discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
