Lead Reliability & Customer Quality Engineer

Coherent•Fremont, CA

54d•Hybrid

About The Position

The Lead Reliability & Customer Quality Engineer will support the VP of Transceiver Quality and NPI/Customer Quality/Failure Analysis managers to drive resolution of qualification and reliability risk areas. This role involves using advanced analytical tools to investigate complex interactions, coordinating physical failure analysis, and synthesizing data for decision-making. The position also requires leading and coordinating cross-functional projects for New Product Introduction (NPI) reliability qualifications and customer field reliability issues, ensuring timely execution and escalating risks as needed. Additionally, the role supports quality excellence initiatives and documentation of lessons learned.

Requirements

Bachelor's degree in Engineering, Business, Operations, Project Management, or related field.
Minimum 5 years of experience in optical transceivers, networking hardware, semiconductors, electronics manufacturing, or data center industries.
Experience supporting R&D, quality, reliability, and operations organizations.
Clear customer focus.
Excellent organizational and multitasking abilities, attention to detail, strong follow-through.
Willingness to collaborate with colleagues overseas and influence without authority.
Professional written and verbal communication skills.
Proficiency with Microsoft Office Suite.
Proficiency with data analysis tools like JMP.
Strong analytical and problem-solving skills.
Familiarity with reliability qualification testing.
Familiarity with customer quality processes.
Familiarity with root cause analysis.
Familiarity with CAPA systems.
Familiarity with New Product Introduction (NPI).

Nice To Haves

Ability to visualize 3D structures and complex possible interactions.

Responsibilities

Support VP of Transceiver Quality and NPI/Customer Quality/Failure Analysis managers to drive resolution of qualification and reliability risk areas.
Track transceiver product and Photonics IC reliability qualification status and milestones across global sites.
Use advanced analytical tools and software to investigate complex materials, mechanical, thermal, electrical, and process interactions.
Propose failure analysis strategies to understand failure modes and sequence of events for critical customer cases and escalations.
Coordinate with analytical labs to execute physical failure analysis efficiently.
Learn new product architectures and integrated structures to identify potential reliability risks.
Synthesize data and information to summarize key points and facilitate rapid decision-making.
Support NPI reliability qualifications and resolve customer field reliability issues with urgency.
Lead and coordinate cross-functional projects involving Reliability Engineering, Customer Quality, Operations, Manufacturing, Supply Chain, Product Engineering, and commercial stakeholders.
Drive accountability for commitments and ensure timely execution of deliverables.
Escalate risks, resource constraints, and schedule issues to leadership.
Document Lessons Learned, including Root Cause, Corrective & Preventive Actions.
Support annual planning, budgeting, headcount tracking, and capital expenditure requests/approvals/status.
Assist in the implementation of quality excellence initiatives.