Customer Reliability Engineer - Pipeline
About The Position
The Customer Reliability/Pipeline Support Engineer is a customer-facing professional who works closely with manufacturing and industrial customers. The role manages engineering reviews, troubleshooting, technical discussions, and reliability improvement solutions, and helps ensure customers are trained on John Crane products and services. It serves as a liaison between customers and internal teams to support field service, improve equipment reliability, maintain technical alignment, and promote customer satisfaction. The position supports pipeline operators in Texas and Oklahoma and requires moderate travel; a company car will be provided. Sponsorship is not available.
Requirements
- Bachelor’s degree in engineering; a Mechanical Engineering degree is preferred.
- Proficiency with Microsoft Office applications and ability to learn internal John Crane engineering software.
- Ability to interpret technical documentation, blueprints, and product specifications.
- Strong communication, relationship-building, and conflict-resolution skills.
- Excellent analytical, organizational, and problem-solving abilities.
- Ability to manage multiple priorities and work effectively across cross-functional teams.
- Demonstrated leadership, mentoring, and collaboration capabilities.
Nice To Haves
- At least 2 years of engineering experience involving customer interaction.
- Mechanical Engineering degree.
- Experience working with culturally diverse stakeholders in a global organization.
Responsibilities
- Facilitate tear-down and inspection report initiatives for Texas and Oklahoma pipeline operators.
- Participate in pipeline operator root cause failure analysis initiatives.
- Provide technical support for field commissioning, equipment installation in the field and pump shops, and troubleshooting requests from pipeline operators.
- Assist local account management with I-Project and seal design projects requested by pipeline operators.
- Manage ServiceMax for pipeline operators using the reliability software package.
- Compile KPIs requested by pipeline operators and support customer engagement, focusing on performance reliability, bad actor equipment lists, and repair cycle times.
- Help facilitate training for Texas and Oklahoma pipeline operators, covering reliability engineering, maintenance, and operations.
Benefits
- Company car provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
