Customer Reliability Engineer - Pipeline

Smiths Group • Pasadena, TX

1d

About The Position

The Customer Reliability Engineer is a customer-facing engineering professional supporting pipeline operators in Texas and Oklahoma. The role manages engineering reviews, troubleshooting, technical discussions, reliability-improvement solutions, and customer training. It serves as a liaison between customers and internal teams to support field service, equipment reliability, technical alignment, and customer satisfaction. The position involves moderate travel, and a company car will be provided. Sponsorship is not available.

Requirements

• Bachelor’s degree in engineering; mechanical engineering preferred.
• Proficiency with Microsoft Office applications and ability to learn internal John Crane engineering software.
• Ability to interpret technical documentation, blueprints, and product specifications.
• Strong communication, relationship-building, and conflict-resolution skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Demonstrated leadership, mentoring, and collaboration capabilities.

Nice To Haves

• At least 2 years of engineering experience with customer interfacing.
• Experience working with culturally diverse stakeholders in a global organization.
• Mechanical engineering degree.

Responsibilities

• Facilitate Tear-Down & Inspection report initiatives for Texas and Oklahoma pipeline operators.
• Participate in pipeline operator Root Cause Failure Analysis initiatives.
• Provide technical support for field commissioning, equipment installation in the field and pump shops, and pipeline operator troubleshooting requests.
• Assist local account management with I-Project and seal design projects requested by pipeline operators.
• Manage ServiceMax for pipeline operators using the reliability software package.
• Compile KPIs requested by pipeline operators and support customer engagement, focusing on performance reliability, bad actor equipment lists, and repair cycle times.
• Help facilitate training for Texas and Oklahoma pipeline operators, focusing on reliability engineering, maintenance, and operations.

Benefits

• Company car provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level