Customer Reliability Engineer - Pipeline
About The Position
John Crane, a business of Smiths Group, is a global provider of mission-critical flow control solutions for energy and process industries. The Customer Reliability Engineer – Pipeline is a customer-facing role supporting pipeline operators in Texas and Oklahoma. The position manages engineering reviews, troubleshooting, technical discussions, reliability improvement solutions, and customer training. It serves as a liaison between customers and internal teams to support field service, equipment reliability, technical alignment, and customer satisfaction. Moderate travel is required, and a company car will be provided. Sponsorship is not available for this position.
Requirements
- Bachelor’s degree in engineering; a Mechanical Engineering degree is preferred.
- Minimum of 2 years of engineering experience with customer interfacing preferred.
- Proficiency with Microsoft Office applications and ability to learn internal John Crane engineering software.
- Ability to interpret technical documentation, blueprints, and product specifications.
- Strong communication, relationship-building, and conflict-resolution skills.
- Excellent analytical, organizational, and problem-solving abilities.
- Ability to manage multiple priorities and work effectively across cross-functional teams.
- Demonstrated leadership, mentoring, and collaboration capabilities.
Nice To Haves
- Mechanical Engineering degree preferred.
- Customer-interfacing engineering experience preferred, with a minimum of 2 years stated.
- Experience working with culturally diverse stakeholders in a global organization.
Responsibilities
- Facilitate Tear-Down & Inspection report initiatives for Texas and Oklahoma pipeline operators.
- Participate in pipeline operator Root Cause Failure Analysis initiatives.
- Provide technical support for field commissioning, equipment installation in the field and pump shops, and field troubleshooting requests from pipeline operators.
- Assist local account management with I-Project and seal design projects requested by pipeline operators.
- Manage ServiceMax for pipeline operators using the reliability software package.
- Compile KPIs requested by pipeline operators and support customer engagement, focusing on performance reliability, bad actor equipment lists, and repair cycle times.
- Assist with pipeline operator training in Texas and Oklahoma for reliability engineering, maintenance, and operations groups.
Benefits
- Company car provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
