Lead Registrar - Full Time Days Magnolia

America's ER Medical Centers•Magnolia, TX

82d•Onsite

About The Position

The Front Office Registrar position is one of the most important functions at America’s ER and the first point of contact with patients in the facility and by telephone. The Lead Registrar will work collaboratively with the Director of Registration to ensure each Registrar is trained to the highest level of customer service and is knowledgeable in their position. The Lead Registrar will courteously and professionally work with staff during training and afterwards, courteously, and professionally greet patients as they arrive to the facility, register them into the system, and provide secondary support to all facility personnel.

Requirements

Minimum 5-years customer service experience, Emergency Room and/or outpatient experience preferred.
BLS certification
Basic knowledge regarding insurance plan configurations in respect to copayments and coinsurance.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Proficiency in Microsoft Office.

Nice To Haves

Emergency Room and/or outpatient experience preferred.

Responsibilities

Assists patients and family members, either by phone or in person, with inquiries regarding services provided by America’s ER.
Greets all patients, family members, and vendors in a pleasant and professional manner consistent with America’s ER established standards.
As needed registers patients, verifies insurance and collects payments, copayments and coinsurance associated with the patient’s plan of care.
Schedules Registration staff with the assistance of the Assistant Lead.
The Lead Registrar is the first point of contact for Registrars regarding new processes, updates, education, scheduling and the billing company for registration related matters.
Track audits errors during the registration process and counsel staff as needed for areas of improvement.
Works closely with Manager and Director of Registration to ensure logs are reviewed for accuracy prior to distribution.
Update and obtain approval for changes made to the Standard Operating Procedures (SOP) binder.
Delegate duties to other staff members as needed.
Assist Manager and Director of Registration with hiring process for new Registrars.
Works with the Director of Registration, Manager and Assistant Lead Registrar to coach or retrain employees when needed.
Updates the Registration Roster weekly to keep up to date contact information.
Conducts monthly meetings with registration staff along with distribution of meeting minutes.
Scan and file clinical addendums and send out labs as they are turned in by staff.
Gather and sort mail daily. Separate billing and invoices to the proper envelopes provided.
Gather supply list weekly from Assistant Lead and order supplies as needed.
Produce QAPI and HAERT Card spreadsheet monthly to Manager and Director of Registration.
Completes and posts the schedule by designated time in When I Work.
Oversees all medical records requests and Affidavits for the facility.
Additional duties may be delegated by management to assist with the daily operations of the facility.
Employees of America’s ER are expected to check their company email often. Email is the primary means of communication within the facility and administration.
Registrars are expected to stand when they greet people coming in the front door. Maintaining eye contact, smiling, and speaking in a clear and respectful voice elicits a sense of professionalism and sets the tone for their experience at America’s ER.
Punctuality and Professional appearance are of utmost importance to this role. The Lead Registrar is expected to present to their station on time and dressed in the attire approved for the position as stated in the Employee Handbook.
Registrars will, at times, come in direct contact with patients that may be ill. All Registrars are expected to comply with all Employee Health requirements as stated in the Employee Handbook.
The Lead Registrar is expected to be available by phone or email for the rest of the Registration staff.
The Lead Registrar is expected to assist the Manager and Director of Registration, scheduling the Registrar staff, assisting in payroll processes, and ordering needed office supplies from approved vendors.
The Lead Registrar will be scheduled to work a minimum of 36 hours per week. Lead Registrars are required to work two major and two minor holidays.
The Lead Registrar is responsible for filling any scheduling needs i.e., call ins, medical emergencies, etc. if unable to fill the with other staff members. Any overtime must be approved by the Manager or Director of Registration.
The Lead Registrar is responsible for training new hires following the AER Registration Training Policy.
The Lead Registrar will have the Assistant Lead Registrar take over Lead duties if PTO is taken.
The Lead Registrar and Assistant Lead Registrar cannot take PTO at the same time.
Additional duties may be delegated by management to assist with the daily operations of the facility.