Registrar NCPS Cardiology (Full Time, Days)

Nicklaus Children's•Miami, FL

About The Position

The Registrar greets patients and families in person or by telephone and obtains demographic, insurance, financial, medical, and identification information to schedule, pre-register, or register patients for services. The role verifies payer information, obtains authorizations and referrals, collects required payments, obtains treatment consents, and documents activity in the computer system. The Registrar also helps patients and families navigate the visit, communicates with other departments about issues or special needs, and supports accurate appointment and registration processes. The position requires compliance with applicable regulations, including HIPAA and EMTALA, and the ability to protect confidential information. It is a full-time, day-shift role. The Registrar must be able to take and respond to on-call shifts as assigned on weekdays, weekends, and holidays.

Requirements

1–3 years of customer service experience.
Basic proficiency in Microsoft Word, Excel, and Outlook.
Ability to communicate effectively verbally and in writing.
Ability to accurately enter and interpret data.
Ability to adapt and react calmly under stressful conditions.
Ability to relate cooperatively and constructively with clients and co-workers.
Ability to serve customers with courtesy and respect.
Ability to maintain confidentiality of sensitive information.
Ability to follow complex written or verbal instructions to solve problems.
Ability to establish necessary relationships and interact effectively with internal and external customers.
Ability to take and respond to on-call shifts as assigned on weekdays, weekends, and holidays.

Nice To Haves

High school education or equivalent preferred.
Medical or healthcare office experience preferred.
Fluency in Spanish preferred.

Responsibilities

Greet patients and families in person or by telephone, respond to questions or problems, and maintain open communication.
Interview patients and families and collect information needed to schedule, pre-register, or register patients.
Verify third-party payer information by web or telephone and obtain appropriate authorizations and referrals.
Document activity in the computer system's collection notes.
Obtain necessary treatment consents, either in person or verbally.
Direct families to the waiting area and verify that patients are accompanied by a legal guardian; notify Risk Management if a patient attending a non-emergent visit is accompanied by someone other than a legal guardian.
Inform patients and families of deductibles, co-payments, outstanding balances, or required deposits, and collect out-of-pocket patient responsibility.
Communicate with departments and co-workers about issues, questions, and patient special needs.
Obtain and validate prescriptions when appropriate.
Track patients arriving at the office and correct registration errors using the QA system.
Scan documents into the appropriate folder in the PEDS system.
Schedule physician or hospital services as appropriate and confirm appointments two days before visits.
Comply with applicable governmental regulations, including HIPAA and EMTALA.