ER Registrar (Full-time, Days)

Community Health Systems Professional Services Corporation•Key West, FL

About The Position

The ER Registrar manages patient intake and registration processes in the Emergency Department. The role gathers and verifies personal, insurance, and medical information; maintains accurate and confidential patient records; and provides high-quality customer service to patients and families. The ER Registrar supports efficient department operations through accurate documentation, insurance verification, and communication with clinical and administrative teams. The position includes welcoming patients and families, completing emergency-service registration and consent paperwork, verifying insurance coverage and eligibility, collecting applicable co-pays or deductibles, and helping patients with insurance questions. It also involves preparing paperwork for retrieval and processing, identifying patients with armbands, notifying relevant personnel of arrivals, and supporting communication during emergency codes and alerts. The registrar maintains reliable attendance and complies with applicable policies and standards.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Strong communication and customer service skills.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to manage sensitive and confidential information appropriately.
Effective interpersonal skills when working with patients, families, and healthcare teams.
Ability to remain calm and professional in high-stress or emergency situations.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration preferred.
0–2 years of customer service experience preferred.

Responsibilities

Greet patients and families professionally and compassionately.
Register patients for emergency services and obtain required personal, insurance, and medical information.
Verify patient identification and insurance details, updating patient records as needed.
Obtain required consent and authorization signatures, explaining each consent before it is signed.
Verify insurance coverage and eligibility and capture information needed for billing.
Collect applicable co-pays or deductibles and inform patients of financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Document when a patient cannot sign consent forms or when a family member signs, and obtain nursing sign-off when the patient is unable to sign.
Verify insurance and identify the appropriate insurance plan codes to support accurate and prompt payment.
Compile paperwork to facilitate retrieval and processing of the patient's visit.
Place an armband on each patient before the patient leaves the department.
Notify the department, physicians, or the patient's arrival and follow up with physicians or ancillary departments when a patient has been waiting for an extended period.
Communicate with key personnel during emergency codes and alert the facility when emergency plans are in place.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.