Lead Registered Dental Assistant

Western Dental•Carrollton, TX

About The Position

The Lead Registered Dental Assistant supervises the dental office back-office team and supports smooth, patient-focused practice operations. The role involves staff scheduling, training, performance evaluations, hiring and retention, and ensuring accountability. The supervisor partners with dentists on patient management, monitors patient flow and schedules, maintains treatment records and supplies, and ensures sterilization and compliance with OSHA, Dental Board, and corporate policies. The position also leads and motivates the back-office team, participates in operational meetings, conducts regular inspections, and prioritizes the Ultimate Patient Experience.

Requirements

Experience supervising a team of 8–12 team members, with the ability to demonstrate authority, delegate responsibility, and hold a team accountable.
Working knowledge of dental equipment and terminology, OSHA, and safety compliance.
Must have a current X-ray license, or sign an agreement to obtain one within six months of employment.

Responsibilities

Supervise back-office staff, including scheduling, training, performance evaluations, and accountability.
Participate in hiring, selection, and retention of back-office staff.
Manage patients in partnership with dentists, provide appropriate pre- and post-treatment instructions, and help ensure patient satisfaction.
Monitor patient flow by reviewing the sign-in sheet and appointment book and making necessary schedule adjustments.
Ensure sterilization of the office and equipment.
Ensure compliance with OSHA, Dental Board, and corporate policies and procedures.
Conduct weekly, monthly, and quarterly inspections.
Maintain dental supplies and inventory, stocking operatories, restrooms, and the lab as needed.
Maintain proper patient treatment records.
Lead, inspire, and motivate the back-office staff.
Participate in monthly operational meetings.
Prioritize the Ultimate Patient Experience (UPE).