Lead Radiology Intake Representative

Hackensack Meridian Health•Woodbridge Township, NJ

1d•Onsite

About The Position

The Lead Radiology Intake Representative is responsible for the flow of Radiology patient data from appointment scheduling, authorization, and registration. This includes but is not limited to the review of physician orders, diagnosis and reimbursement requirements through patient and physician contracts. Also functions as the primary conduit of communication with both providers and patients. This position requires moderate independent judgment, ingenuity, and initiative as well as providing guidance and training for Radiology Support Team Members in order to maximize their development and growth.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Minimum of 3 years experience.
Excellent written and verbal communication skills.
Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Nice To Haves

Related experience in a hospital setting.

Responsibilities

Maintains adequate inventory of materials and various supplies and recommends procurement of necessary supplies.
Provides instruction to team members through formal and informal education.
Allocates work assignments and participates in staff training.
Assumes responsibility for proper and efficient operation and maintenance of all equipment and accessories.
Prepares schedules, and manages time keeping and 'on-call' coverage.
Accurate collection of patient information and medical history for scheduling.
Effectively and efficiently performs the scheduling process for all imaging studies. Schedule Radiologist's consultations, Pre-registering and registering all scheduled studies for the various departments and HOPD facilities.
Screens radiology orders and reviews patient histories to expedite scheduled procedures.
Gathers and prepares patient information related to procedures including prescription, lab work, medication, allergies, consents and patient histories in preparation for scheduled procedures and/or Radiologist review.
Reviews patient insurance requirements and documentation to ensure reimbursement.
Performs insurance verification on all Outpatient services, and collects patient's out of pocket responsibility.
Prepares and obtains authorization for all procedures including advanced procedures and studies and any other needed authorizations.
Set up peer to peer and/or handle appeals when authorizations are denied.
Completes any patient requests for medical information and verifications.
Respond to phone inquiries in an appropriate and timely manner.
Communicates with physician offices, nursing units, radiologists, technical staff, and ordering physicians to facilitate scheduling and/or completion of exams.
Arrange transportation for patients as needed to and from their procedure/study.
Set up all hydrations for all patients that require hydration for their study and perform post procedure follow up calls and/or set up follow up appointments with patients when needed.
Upload/import outside studies into PACS for Radiologist comparisons.
Make daily reminder calls to scheduled patients and give them any additional instructions as needed.
Checks workspace inventory and replenishes supplies as needed. Notify supervisor if inventory supplies need replenishment.
Participate in orientation and training of new employees.
Process requests for medical records, films, and CD/DVDs from Outpatient, Emergency Department, and Inpatient sources.
Verify the accuracy of information on all reports, films, and CD/DVDs before release.
Maintain accurate logs of all release requests and complete release forms with all necessary details. Confirm that medical information is released only to authorized individuals.
Ensure timely delivery of final reports, films, and CD/DVDs to designated physicians and/or patients.
Monitor report audits and expedite the completion and faxing of final reports.
Take necessary actions to complete reports on the pending log.
Fax reports to referring physicians' offices as requested.
Keep offices informed of any ongoing problems or delays.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.