Lead Quality Control, Building Solutions

Relay Resources•Portland, OR

22h•Onsite

About The Position

The Lead Quality Control position supports quality assurance across assigned janitorial and floorcare sites. The role conducts scheduled and unscheduled inspections, documents findings in inspection software, identifies service deficiencies, verifies corrective actions, and reports results and recurring issues. It also manages work orders, maintains janitorial and floorcare equipment, monitors supplies, provides task-based training, and keeps accurate compliance and maintenance records. The position performs duties independently under the direction of the Site Manager, using judgment to prioritize work orders and escalating issues as needed. It does not supervise employees or hold hiring, disciplinary, scheduling, or performance-management authority. The role may involve travel between multiple sites, potentially using personal transportation, and work indoors and outdoors in varied conditions.

Requirements

Two years of experience in janitorial and/or floorcare operations, or an equivalent combination of education and experience.
Demonstrated attention to detail and experience identifying quality or service deficiencies.
Proficient computer and tablet skills, including Microsoft Outlook, Excel, and mobile inspection applications.
Strong written and verbal communication skills and ability to work effectively with a diverse population.
Ability to work independently and manage multiple sites and priorities.
Ability to pass a criminal-history background check and/or fingerprinting, as appropriate, at any time during employment.
Knowledge of janitorial and floorcare methods, equipment, cleaning chemicals, safety practices, OSHA requirements, and quality-assurance standards.
Skill in conducting inspections, identifying service deficiencies, documenting findings, prioritizing corrective actions, and maintaining accurate records.
Ability to use JM/JM Connect, Microsoft Office, tablets, and mobile applications to manage inspections and work orders.
Ability to communicate clearly, provide task-based training, collaborate with employees and customers, and maintain professional working relationships.
Ability to organize work, manage competing priorities across assigned sites, use sound judgment, and escalate issues appropriately.
Ability to walk and/or stand for extended periods and frequently bend, twist, reach, kneel, and crouch.
Ability to lift up to 40–50 pounds occasionally; heavier lifts must be completed with assistance or an appropriate lifting device.
Ability to use standard personal protective equipment, including gloves and goggles, as applicable, and work around janitorial and floorcare equipment and moving machinery.

Nice To Haves

Experience using Janitorial Manager or similar quality-inspection and work-order software.
Experience maintaining or repairing janitorial and floorcare equipment.
Experience training or mentoring janitorial staff.
Bilingual capabilities.
Valid driver’s license and insurance if travel between multiple sites is required.

Responsibilities

Conduct scheduled and unscheduled quality inspections at assigned sites in accordance with Relay quality assurance procedures and policies.
Use JM Connect or other inspection software to score, document, and report inspection findings.
Identify deficiencies and defects, verify corrective actions, and confirm resolution within established timelines.
Support internal quality checks and joint customer inspections as directed by the Site Manager, and report results, trends, and recurring issues.
Create work orders in Janitorial Manager for deficiencies, customer complaints, Good Catches, and other service needs, including required comments and photos.
Assign, track, and follow up on open work orders; document and verify resolution before closing them.
Review work-order backlogs weekly and escalate overdue items to the Site Manager.
Keep janitorial and floorcare equipment safe, clean, and operational through routine inspections, cleaning, and preventive maintenance.
Identify equipment requiring repair or replacement, create work orders or notify the Site Manager, and ensure equipment is stored properly with safety features functioning.
Provide task-based training on cleaning procedures, quality standards, equipment use, and safety practices.
Support new employee onboarding on quality expectations and inspection processes; escalate additional training needs.
Monitor supply and inventory levels, report low stock, and maintain orderly supply areas.
Maintain accurate and timely inspection, work-order, and equipment-maintenance records in JM.
Follow quality assurance procedures, safety policies, and OSHA requirements; report hazards and Good Catches as required.
Attend meetings as requested and communicate professionally and promptly with site staff, management, and customers.
Maintain assigned areas at customer sites, including supply rooms, closets, and offices, in a clean and orderly manner.
Perform other duties as assigned.