Lead Quality Analyst
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Lead Quality Analyst Job Description: Lead Quality Analyst Position Summary: The Lead Quality Analyst reports to the Director for Performance Improvement and Quality and is responsible for oversight of assigned performance improvement projects, serving as the quality advisor, develops and implements improvement strategies in collaboration with clinical leaders. The position provides project management / leadership, analysis, solution development, identification, and implementation of process improvement initiatives, and provides support for performance improvement department projects. This role will work closely with clinical leadership to identify and implement improvement strategies. This person in this role is responsible for the successful leadership and implementation of improvement projects, developing improvement strategies and solutions, unit testing solutions, working with end-users on user acceptance testing and migrating projects thru post implementation and transfer into support mode. In turn, the person in this role will have a good understanding of clinical care and clinical information systems. The Lead Quality Analyst is responsible for the integrity of data and seeking out assistance and solutions if the information is not as expected or trends or issues arise. A plan of action is developed and approved prior to implementation of corrective action in response to identification of a trend, pattern or issue.
Requirements
- Bachelor’s Degree in healthcare, behavioral science or related field required, Master’s Degree preferred.
- Five to seven years of relevant experience in a health care environment, clinical / nursing experience strongly preferred.
- Proficient in Windows-based operating software and systems that include MS Word, MS Excel, MS Access and MS PowerPoint.
- Experience in project development, project management and strong analytical skills, including data management and data analysis required.
- Excellent written and oral communication and presentation skills required.
- Knowledge of clinical quality, patient safety and/or patient satisfaction performance measures and indicators, data definitions and sources and relevant national databases and benchmarks; knowledge of healthcare quality, safety and satisfaction data design, collection, aggregation and summarization; and expert knowledge of performance improvement models, methods and systems required.
- Demonstrated leadership on projects providing subject matter expertise and technical direction to other project team members
- Effective interpersonal, verbal and written communication skills, with an ability to express and document situations and processes.
- Highly motivated, success oriented, organized and strong work ethic, with ability to work under minimal supervision, ability to adapt quickly to changes within the work environment required.
- Must be a team player and have proven success applying a team approach and ability to work in conjunction with physicians, clinical managers, directors, and front-line staff in a supportive way to troubleshoot and resolve issues.
- Is able to address difficult situations with tact and diplomacy.
Nice To Haves
- Master’s Degree preferred.
- clinical / nursing experience strongly preferred.
- Certified Professional in Healthcare Quality (CPHQ) preferred, required within one year of hire.
- Lean certification and experience preferred.
Responsibilities
- oversight of assigned performance improvement projects
- serving as the quality advisor
- develops and implements improvement strategies in collaboration with clinical leaders
- project management / leadership
- analysis
- solution development
- identification, and implementation of process improvement initiatives
- support for performance improvement department projects
- identify and implement improvement strategies
- developing improvement strategies and solutions
- unit testing solutions
- working with end-users on user acceptance testing and migrating projects thru post implementation and transfer into support mode
- integrity of data
- seeking out assistance and solutions if the information is not as expected or trends or issues arise
- A plan of action is developed and approved prior to implementation of corrective action in response to identification of a trend, pattern or issue
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
