Lead Project/Program Manager

AT&T•Dallas, TX

1d•$118,800 - $178,200•Onsite

About The Position

We’re looking for a Lead Project/Program Manager to drive program transformation across our Customer Care Operations Support organization. This role sits at the intersection of data analytics, business intelligence, and execution—partnering across Operations, Product, Data, and Technology to bring business insights and solutions to life at scale. You will provide data insights for complex, cross-functional initiatives from concept through delivery. This role is ideal for someone who thrives in ambiguity, can translate data into action, and excels at driving alignment across diverse stakeholders. This is a primarily business-functional leadership role (70%), requiring a strong data analyst who can connect strategy, execution, and measurable outcomes.

Requirements

Proven experience leading large-scale, cross-functional programs with measurable business impact (ideally within operations, customer experience, or support organizations)
Strong track record translating strategy into execution, including building roadmaps, prioritizing initiatives, and driving delivery
Experience working in or alongside AI-enabled, data-driven, or automation-focused initiatives (e.g., analytics, process automation, intelligent workflows)
Exceptional stakeholder management and influence skills, with the ability to align business and technical teams
Demonstrated ownership of end-to-end program delivery, including risk management, resource planning, and governance
5+ years of data analyst experience in a complex, fast-paced environment (e.g., e-commerce, operations, or customer-facing organizations)
Strong business acumen with the ability to connect operational outcomes to strategic objectives
Experience working across multiple functions (Operations, Product, Technology, Data, etc.)
Ability to manage multiple priorities and navigate ambiguity with minimal oversight
Excellent communication skills, including executive-level presentations and reporting
Automation; Power BI; Power Pivot experience required
Bachelor’s degree or equivalent experience preferred

Nice To Haves

Experience driving transformation initiatives at scale within customer operations or support organizations
Passion for innovation and continuous improvement
Ability to balance strategic thinking with hands-on execution
Strong problem-solving mindset with a focus on outcomes and impact

Responsibilities

Self-identify operational efficiency, CX improvement, revenue generation, and cost savings opportunities through data analysis and synthesis
Support delivery of complex initiatives from intake through execution—ensuring alignment to scope, timeline, budget, and business outcomes
Act as a central data SME across business and technical teams, supporting priorities, dependencies, and execution plans
Identify opportunities to implement advanced analytics and automation capabilities to improve performance and scale
Anticipate and resolve issues related to data, stakeholders, and delivery execution
Provide clear updates, insights, and recommendations to senior leadership
Guide team members and influence stakeholders without direct authority to drive outcomes

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.