Lead Project/Program Manager

AT&T•Dallas, TX

3d•Onsite

About The Position

This role executes cross‑functional projects supporting Digital Care chat and social media operations, delivering well‑defined initiatives aligned to leadership priorities. It partners with Operations, Product, Technology, Marketing, and Care teams to translate ideas into clear plans, manage intake and scope, and coordinate timelines through launch. The role is hands‑on and delivery‑focused, tracking risks and dependencies, providing clear status, and escalating issues as needed. Success requires strong organization, communication, and follow‑through across multiple concurrent initiatives. Overall Purpose: Responsible for supporting project execution, ensuring alignment with scope, schedule, and budget through effective resource coordination and adherence to industry-standard methodologies.

Requirements

Bachelor’s degree (BS/BA) desired.
5+ years of related program/project management experience from an e-Commerce perspective.

Responsibilities

Supporting projects from initiation to completion, ensuring they are delivered on time, within budget, and meet defined quality standards.
Developing and maintaining detailed project plans, schedules, resource allocations, and status reports to guide project execution and ensure alignment with objectives.
Maintaining regular communication with stakeholders, clients, and vendors to provide project updates, facilitate meetings, and manage expectations.
Ensuring adherence to quality standards by reviewing project deliverables and taking proactive measures to identify, analyze, and resolve any issues or risks.
Supporting processes related to resource management, data analysis, reporting, and/or team collaboration.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.