Lead Project/Program Manager

AT&T • Dallas, TX

3d • Onsite

About The Position

This role drives AI strategy and AI‑enabled solutions for the Customer Care Operations Support organization, leading complex, cross‑functional initiatives from concept through delivery. This person helps define the AI transformation strategy and multi‑year roadmap for Care Ops Support, translating strategy into executable plans that operationalize intelligent PMO platforms, advanced analytics and autonomous workflows. This person is a key connector and AI champion, partnering closely with Operations, Product, Data, and Technology to embed AI capabilities into core business processes at scale. They own intake and coordination across business and technical teams, proactively managing data dependencies, risks, stakeholders, and resource needs. This role is equal parts strategic visionary and hands-on operator, ensuring cutting-edge AI initiatives (AI agents, machine learning models, intelligent automation) are well-governed and successfully delivered to drive transformation and optimize operational performance. Overall Purpose: Responsible for supporting project execution, ensuring alignment with scope, schedule, and budget through effective resource coordination and adherence to industry-standard methodologies.

Requirements

• Bachelor’s degree (BS/BA) desired.
• 5+ years of related program/project management experience from an e-Commerce perspective.

Responsibilities

• Supporting projects from initiation to completion, ensuring they are delivered on time, within budget, and meet defined quality standards.
• Developing and maintaining detailed project plans, schedules, resource allocations, and status reports to guide project execution and ensure alignment with objectives.
• Maintaining regular communication with stakeholders, clients, and vendors to provide project updates, facilitate meetings, and manage expectations.
• Ensuring adherence to quality standards by reviewing project deliverables and taking proactive measures to identify, analyze, and resolve any issues or risks.
• Supporting processes related to resource management, data analysis, reporting, and/or team collaboration.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior