Lead Project & Program Manager

Wolters Kluwer • Waltham, MA

7h • Hybrid

About The Position

The Lead Project & Program Manager will be responsible for overseeing the development, implementation, and management of our SaaS products. This role requires a strategic thinker with strong product & project management skills and a deep understanding of SaaS operations. The ideal candidate will work closely with cross-functional teams to ensure the successful delivery of our software solutions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience in program management or Product operations within a SaaS environment with demonstrated ability to execute operational management and change readiness activities.
• Strong product & project management skills with experience using tools like Jira, Trello, or Asana, Aha!, ProductPlan.
• Expert proficiency with collaboration and communication tools such as Microsoft PowerPoint, Project & Excel.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Proven ability to thrive in fast-paced, dynamic environments where priorities and projects may shift frequently.
• Ability to anticipate challenges, proactively address risks and maintain focus on the strategic goals of the organization while solving operational issues.
• Strong knowledge of engineering practices, and the product development lifecycle using Agile methodologies.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• You like working with data and insights and pair that with your passion for customers to inform your points of view for how to take our product to market.
• Strong data and analytics background with a demonstrated ability to use hard data to back up assumptions and assist in develop business cases.

Nice To Haves

• A Master's degree is a plus.

Responsibilities

• Lead operations for our Product Management team, ensuring the successful delivery of SaaS projects, driving efficiency, and contributing to the overall growth and success of our organization.
• Define overarching playbook of functions and activities to be orchestrated as part of product launches, and standardize business processes, such as planning, product enablement and driving adoption, roadmap execution and reporting to facilitate and support product development.
• Oversee the day-to-day operations of our SaaS Product portfolio, including monitoring performance & managing regular updates.
• Work closely with the Product Management Leadership team to develop strategic product roadmaps tied to our product vision, deliver value via new capabilities and innovation and bring new product lines to market.
• Identify and implement process improvements to enhance the efficiency and effectiveness of SaaS operations.
• Proactively identify and mitigate risks associated with SaaS projects and operations.
• Partner closely with nearly every department to improve our Product suite, working with Engineering, Design, Data, Operations, Customer Success, Sales, Marketing, and the entire Leadership team.
• Collaborate cross-functionally to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels.
• Continuously manage expectations with all relevant stakeholders including the senior leadership team.
• Proactively identify strategic issues that may impair the organization’s ability to meet its strategic objectives.
• Communicate product portfolio’s progress and escalate risks to all stakeholders through executive level reporting such as Product Reviews & Management Reviews.
• Assess and help manage intake, key dependencies and risks across the product delivery life cycle.
• Provides accountability for clean, accurate data into systems of record (e.g. ProductPlan).
• Collaborates with Leadership, Product Managers, Product Owners, Agility Leads, Engineering Leads, Design, & Analytics teams to confirm impacts and scope, sprint sequencing, and delivery against committed timelines.
• Work with other business partners to perform deep data driven analysis, to surface actionable insights and product requirements; drive the implementation of recommendations derived from this analysis.
• Drive cross-functional strategic projects.
• Measure and report on the business impact of all BCS initiatives.
• Assist in bringing user and market insights—from user research, customer-facing teams, the competition, and market research—into our product development process.
• Leadership quality driving entire technical operations and managing the product operations.
• Product development and strategic planning.
• Implement and enforce product management best practices and standards across our product portfolio.
• Prepare and present regular reports to Leadership on SaaS project status, key metrics, and performance against targets.
• Conduct data analysis to identify trends, opportunities, and areas for improvement.
• Stay informed about industry best practices in SaaS Product delivery.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior