Lead Program Support Assistant

Veterans Health Administration•Milwaukee, WI

17d•Onsite

About The Position

This position is located in Non-VA Care at the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin. The Lead Program Support Assistant coordinates and manages medical testing, treatment, and procedures for internal and external patients referred for services unavailable through VA sources and obtainable from private institutions at VA expense through VACCN. The position coordinates scheduling of urgent and non-urgent Non-VA Care procedures at the medical center and its Community Based Outpatient Clinics (CBOCs), and preregisters patients with private institutions to support continuity of care and provide patient demographics and relevant medical documentation. The employee keeps current with laws and regulations affecting medical benefit eligibility, reports eligibility-related problems to the supervisor, and recommends local procedure changes to minimize them. The role also performs recurring lead duties, including coordinating and monitoring the work of other employees. The work schedule is 7:30 a.m. to 4:00 p.m. Compressed or flexible scheduling is unavailable. Telework and virtual work are not authorized. Relocation, recruitment, critical skills, and permanent change of station incentives are not authorized.

Requirements

U.S. citizenship.
Meet the applicable time-in-grade requirement, if applicable: 52 weeks at GS-6 for a GS-7 position.
One year of specialized experience equivalent to at least the next lower grade level (GS-6), including knowledge of VA rules, regulations, guidelines, policies, procedures, and administrative laws governing VA medical benefits.
Ability to communicate and interact courteously and appropriately with internal and external customers.
Knowledge of and competence in CPRS, HSRM, EPS, EHR, Vettext, and MyHealtheVet.
Ability to maintain confidentiality of patient and employee information in electronic and printed formats.
Ability to work safely in a medical center, including infection control and correct operation of equipment.
Complete the application, questionnaire, and required online assessment.
Meet applicable background and security investigation requirements and complete online onboarding.
Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel requirement.
Serve the required one-year probationary period or two-year trial period, as applicable.

Responsibilities

Distribute and balance employee workloads according to workflow or job specialization, and ensure timely completion.
Monitor work status and progress, make day-to-day adjustments to priorities, and seek supervisor assistance with problems such as backlogs.
Estimate and report completion times; maintain records of work accomplishments and time expended; prepare production reports as requested.
Instruct employees in specific tasks and job techniques, and provide written instructions, reference materials, and supplies.
Maintain current knowledge of procedures, policies, and directives; answer employee questions and obtain needed information or decisions from the supervisor when necessary.
Check work in progress, spot-check work that does not require review, and review completed work for compliance with instructions, procedures, methods, sequencing, and deadlines.
Amend or reject work that does not meet standards and refer issues outside established standards or problems meeting performance standards to the supervisor.
Approve leave for a few hours or for emergencies.
Resolve simple, informal employee complaints and refer other complaints to supervisors.
Report employee performance, progress, training needs, and behavior problems to the supervisor; provide requested information regarding promotions, reassignment, recognition, and personnel needs.
Coordinate scheduling of urgent and non-urgent Non-VA Care procedures at the medical center and all CBOCs.
Stay informed about changes in laws and regulations affecting veterans' and eligible dependents' medical benefit entitlement; inform the supervisor of problems caused by eligibility changes and recommend local procedure changes.
Preregister patients at private institutions to support continuity of care and provide patient demographics and relevant medical documentation, such as imaging results, laboratory results, notes, and medication information.