Lead Program Manager

NICE•Sandy, UT

11d•Hybrid

About The Position

The Lead Program Manager serves an instrumental role in delivering CXone infrastructure and key initiatives the marketplace. Fulfilling a high visibility role on cross-department project teams, the Program Manager will help drive, plan, and coordinate development and compliance activities from concept to completion. This person is responsible for participating in and leading a cross-department, multi-discipline team to implement, deliver product vision, provide transparency and visibility with executive sponsors, and manage dependencies to remove roadblocks and ensure the teams’ success.

Requirements

Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent work experience desired.
5+ years of Program, Project, or Product Management experience using formal techniques and principles
1+ years of demonstrated success defining and launching products
2+ years of demonstrated experience writing software specifications
2+ years of project leadership in a cross-functional environment
Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
Experience presenting complex technical concepts and strategic project status to Executive Management and partner organizations
Experience working with and influencing cross-functional teams without formal authority
Working knowledge of and significant experience working in various project methodologies within a single program
Versatility with various management tools, including but not limited to: ServiceNow, Jira, Confluence, MS Project, Salesforce, and others
Strong technical background with experience in communications, telephony, hosted solutions, or contact center-related fields

Nice To Haves

Technical or industry certifications are preferred in addition to the desired education/experience.
Experience with systems and network infrastructure architecture design and implementation
Leadership of other Project Managers, Analysts, and project contributors
Experience working with object-oriented software development, web services, web development or other similar technical products
Previous working experience in a key software development lifecycle role
Understanding of standard engineering processes and software development methodologies
Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
Experience with user acceptance testing, regression testing and experience with design and process modeling diagrams integration testing PMP certification

Responsibilities

The Program Manager collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Project Managers, Analysts, Engineers, and Quality Assurance Engineers.
The Program Manager executes the product vision through the project lifecycle to ensure program goals are met.
Interface with teams across the enterprise to drive, plan, and implement assigned program objectives.
Be the primary conduit for project status, direction, and escalations with Executive Management and sponsoring individuals.
Work closely with Product Management to break down product backlog items and disseminate them into technical requirements.
Drive and lead the teams on a daily basis ensuring that plans, estimates, documents, and products deliver features on schedule and within budget.
Identify resource conflicts, and influence and facilitate course corrections to fulfill key project milestones.
Coordinate release schedules, communicate, and drive releases onto each environment.
Coordinate with Product Management for product launches and technical documentation.
Other duties as assigned by the manager