Lead Program Assistant (51125)

St Anne's Family Services•Los Angeles, CA

68d•$21 - $21•Hybrid

About The Position

Join us at St. Anne’s Family Services: Making a Difference in Families' Lives. About Us: St. Anne's Family Services is dedicated to transforming lives and communities. We're committed to providing unwavering support to families, from pregnancy to parenthood and childhood to adulthood. Our work brings about life-changing transformation, and we're seeking an Assistant Director, Family Based Services to join our team and be a vital part of this mission. Why Choose Us: Making a Difference: Every day, you'll contribute to breaking the cycles of poverty and ensuring families stay together, creating a lasting impact by supporting our teams. Collaborative Environment: Join a passionate team dedicated to our mission, where your insights and expertise are valued. Professional Growth: We support your career development and offer training to help you grow. Community Impact: Become part of a trauma informed organization that makes a positive difference. Work-Life Flexibility: We offer hybrid schedules for many roles and a 9/80 work schedule.

Requirements

High school diploma or equivalent; associated degree in related field and/or work experience in child development or social service field preferred.
Excellent typing, transcription, grammar, spelling, punctuation and editing skills.
Experience in Microsoft Office, Internet, Excel.
Excellent verbal communication skills with clients, visitors, volunteers, and employees.
Ability to receive and implement constructive feedback.

Nice To Haves

associated degree in related field and/or work experience in child development or social service field preferred.

Responsibilities

Supervise, evaluate and recommend and/or take action in regard to personnel reporting directly to this position.
Conduct supervision with Program Assistant.
Interview, train, and hire Program Assistant.
Cover all desks at St. Anne’s as needed.
Greet and direct families and guests at the reception desk.
Manage and direct incoming phone calls.
Update and maintain the master rosters and monthly reports for all programs in MHS.
Perform and/or oversee the collection, organization, and file documentation for all programs in Mental Health Services.
Maintain facility and IT needs for MHS by utilizing the Maintenance and IT work order trackers for the department.
Create and update EHRS charts in a timely manner.
Complete and track all flex funds, check requests and other program invoicing for the department (CSS, PEI).
Coordinate and schedule all appointments with the Psychiatrist. Includes preparing charts for the Psychiatrist and obtaining Court Authorization for clients who are dependents of the court and have been prescribed medication.
Oversee the ordering and tracking of all supplies that are purchased for the department while ensuring the department stays within budget for the year.
Compile data for monthly, quarterly, and annual reports to ensure the department meets contract requirements.
Review and reconcile invoices and consultant activity logs for submission to Finance.
Check charts quarterly for internal QA purposes.
Coordinate donations with community agencies including Shelter Partnerships, LA Diaper Drive, Baby2Baby, and Adopt-A-Family.
Manage provider data in NAPPA related to EBPs
Schedule and coordinate meetings as requested by the Program Director.
Maintain regular, consistent, and timely attendance.
Maintain confidentiality as required by St. Anne’s, Licensing, HIPAA, and other regulatory agencies.
Follow states and agency laws regarding child abuse reporting.
St. Anne’s values the dignity and worth of every person we serve. Employees are expected to support children’s emotional and social development by encouraging understanding of others and promoting positive self-concepts.
All employees must have the ability to treat those served by our agency in a caring and respectful manner, mindful of individual differences and cultural, ethnic, and socioeconomic diversity.
As providers of social services, St. Anne’s employees work with clients dealing with complex emotional and mental health issues, many of whom are facing significant personal crises on a daily basis.
Employees must remain aware of any personal emotions, transference, and/or countertransference that may hinder the ability to remain professional.
As such, employees are expected to maintain composure during all interactions and crisis situations, implement a self-care plan, and utilize crisis communication to deescalate client crisis and prevent any serious bodily injury or harm
Participate in mandatory trainings, in-services, and meetings.
Represent the department at Safety Committee.
Participate in the Continuous Quality Improvement (CQI) of the agency.
Other duties as assigned.