Lead Product Manager - Portals Platforms

Wolters Kluwer•Chicago, IL

1d•$118,300 - $207,400•Hybrid

About The Position

The Lead Product Manager – Portals Platforms is responsible for creating customer and business value through Wolters Kluwer’s CLC portal products, including MyCT and CT Advantage. The role combines customer understanding, product judgment, experimentation, and execution to deliver products customers adopt and value. The Product Manager develops a deep understanding of customer workflows, identifies meaningful problems to solve, and translates customer, market, and business insights into product priorities and measurable outcomes. The role works closely with Engineering, Design, Product Marketing, Sales, Customer Success, Operations, and domain experts to discover, build, launch, and improve products. It embraces AI-enabled ways of working and the Agentic Product Development Life Cycle, using AI to accelerate learning, prototyping, experimentation, and execution while remaining accountable for product decisions and outcomes. The position operates under a hybrid work model. Employees located within 50 miles of a Wolters Kluwer office must work onsite at least eight times per month. Chicago, New York, and Dallas are preferred locations. Travel as needed is approximately 15%.

Requirements

Bachelor's degree or equivalent practical experience; relevant professional experience or domain expertise may substitute where appropriate.
Product Management experience in enterprise software, SaaS, information services, or similarly complex product environments.
Experience using AI to accelerate customer understanding, insight synthesis, experimentation, prototyping, and product execution while maintaining strong human judgment.
Experience applying AI and automation in product development to enhance requirements definition, accelerate delivery, or enable intelligent product capabilities.
Hands-on experience shipping products and experiences to clients in the invoicing, billing, and financial services domain.
Demonstrated experience translating customer, market, workflow, and business insight into product priorities and measurable outcomes.
Experience across product discovery, validation, launch, and continuous improvement.
Experience building, launching, or improving AI-enabled products, capabilities, or workflows.
Experience using customer feedback, experimentation, and product telemetry to improve product outcomes.
Experience partnering effectively with Engineering, Design, Product Marketing, Sales, Customer Success, Operations, and domain experts.
Ability to operate in distributed, matrixed organizations with strong cross-functional collaboration.
Ability to work US East Coast or Central hours.
Deep customer orientation and ability to translate customer and professional workflow understanding into valuable product outcomes.
Strong product judgment; ability to balance customer value, business value, technical feasibility, and risk.
Commercial judgment, including understanding a product's business model, contributing to forecasts, evaluating willingness to pay and differentiation, and using commercial performance to guide decisions.
Working fluency in AI-enabled product development and the use of AI to accelerate learning, decision-making, and execution.
Strong communication and influence skills, with the ability to adapt communication for customers, delivery teams, and business partners.
Curiosity, adaptability, and commitment to continuous learning and improvement.

Responsibilities

Create customer and business value through CLC portal products, including MyCT and CT Advantage.
Develop a deep understanding of customer workflows and identify meaningful problems to solve.
Translate customer, market, and business insight into product priorities and measurable outcomes.
Partner with Engineering, Design, Product Marketing, Sales, Customer Success, Operations, and domain experts to discover, build, launch, and improve products.
Use AI to accelerate learning, prototyping, experimentation, and execution while retaining accountability for product decisions and outcomes.
Plan and conduct customer research using suitable qualitative and quantitative methods, synthesize evidence, and apply findings to product decisions.
Balance customer value, business value, technical feasibility, and risk in product decisions.
Contribute to forecasts, evaluate willingness to pay and differentiation, and use commercial performance to guide decisions.
Apply discovery, experimentation, prototyping, telemetry, launch, adoption, and continuous-improvement practices.
Use customer feedback, experimentation, and product telemetry to improve product outcomes.
Lead product outcomes in a matrixed organization by aligning cross-functional teams, managing dependencies, and influencing decisions without direct authority.
Travel as needed, approximately 15%.