Lead Product Manager - Provider Direct Connect

Humana

5d•$126,300 - $173,700•Remote

About The Position

Humana is seeking a Lead Product Manager to lead the strategy, roadmap, and execution of Provider Direct Connect solutions that enable seamless connectivity between Humana and provider organizations. The role advances provider-facing integration capabilities to improve provider experiences, simplify information exchange, and support scalable enterprise growth. The Lead Product Manager defines and delivers capabilities that create value for providers and Humana. Working with provider partners, technology teams, operations, architecture, implementation teams, and business stakeholders, the role identifies opportunities, prioritizes investments, and delivers scalable integration solutions. The position requires expertise in the software delivery lifecycle and working knowledge of the Scaled Agile Framework (SAFe). This is a remote position with occasional travel to Humana offices for training or meetings. Home or hybrid home/office employees must have internet service with at least 25 Mbps download and 10 Mbps upload speed, and work from a dedicated space that protects member PHI/HIPAA information. Scheduled hours are 40 per week. The position is eligible for a bonus incentive plan. The stated annual base pay range is $126,300–$173,700, with individual pay varying based on factors such as location, skills, knowledge, experience, education, and certifications.

Requirements

Bachelor's degree or equivalent experience.
At least 8 years of Product Management, Healthcare Technology, Provider Solutions, Integration Management, Digital Products, or related experience.
Experience developing product strategy and vision, creating roadmaps, and executing products from concept through delivery.
Experience leading large, cross-functional initiatives involving business, operations, technology, and external stakeholders.
Demonstrated experience managing complex stakeholder relationships and influencing decisions across matrixed organizations.
Experience with integration-based products, platforms, APIs, or digital connectivity solutions.
Experience gathering, prioritizing, and translating customer and business needs into actionable product requirements.
Strong communication and presentation skills, including the ability to communicate effectively across organizational levels and with senior leadership.
Experience defining success metrics and using data to drive prioritization and product decisions.
Ability to manage competing priorities and execute effectively in a fast-paced environment.
Strong attention to detail, organizational skills, and a customer-focused mindset.
For home or hybrid home/office work, internet service must provide at least 25 Mbps download and 10 Mbps upload speed; wireless, wired cable, or DSL is suggested.
For home or hybrid home/office work, ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information.

Nice To Haves

Experience working directly with provider organizations, health systems, physician groups, or provider-facing technology solutions.
Customer success experience guiding prospective and existing providers from kickoff and onboarding through implementation and scalable adoption, with attention to stakeholder alignment and long-term satisfaction.
Experience managing provider integrations, connectivity platforms, interoperability solutions, APIs, or data exchange capabilities.
Knowledge of healthcare interoperability standards and transactions, including FHIR, HL7, X12, and API-based integrations.
Demonstrated success building and maintaining strategic provider and external partner relationships.
Knowledge of CMS Star Ratings and RAD-V and their impact on customer experience, quality outcomes, and business performance.
Experience driving standardization and scalable integration frameworks across multiple products or business domains.
Experience partnering with Customer Success, Provider Services, Implementation, or Account Management teams.
Experience in healthcare payer operations, provider engagement, interoperability, or digital health ecosystems.
MBA, MHA, or another relevant advanced degree.
Working knowledge of the Scaled Agile Framework (SAFe).

Responsibilities

Define and drive the product vision, strategy, and roadmap for Provider Direct Connect capabilities.
Champion backlog refinement and prioritization aligned with customer value, business outcomes, and technical scalability.
Develop scalable, standardized integration solutions that support enterprise growth and improve provider engagement.
Partner with provider organizations and internal stakeholders to identify business needs, opportunities, and pain points.
Build relationships with providers, vendors, and cross-functional partners to drive product outcomes.
Coordinate cross-functional efforts to resolve incident tickets affecting provider operations promptly, and ensure appropriate maintenance, support, and follow-through to minimize disruption and maintain provider relationships.
Collaborate with technology, architecture, and operations teams to define integration standards and long-term platform capabilities.
Translate customer and business needs into clear product requirements and prioritized investments.
Balance short-term delivery objectives with long-term strategic goals and platform evolution.
Partner with implementation and customer success teams to support onboarding, adoption, and provider satisfaction.
Establish success metrics and use data-driven insights to measure performance and inform product decisions.
Communicate roadmap priorities, outcomes, risks, and business value to senior leadership and key stakeholders.
Drive continuous improvement to enhance provider experiences and reduce administrative complexity.
Ensure solutions focus on scalability, standardization, operational excellence, and long-term sustainability.