Direct Service Provider

Prestera Health Services•Huntington, WV

7d•$15 - $0•Onsite

About The Position

The Direct Service Provider works with consumers daily to provide oversight in community, home, residential, or other treatment settings. The role supports consumers’ self-care, independence, mobility, learning, safety, and participation in daily and community activities in accordance with individual service or treatment plans. The provider documents observations and behaviors, communicates effectively with consumers, responds to emergencies and behavioral concerns, and uses Prestera’s technology and policies to deliver services. The position reports to the Site Manager.

Requirements

High school diploma or General Educational Development (GED) certificate.
Valid driver’s license.
Maintain First Aid/CPR certification.
Maintain current crisis prevention/intervention training.
Ability to learn, navigate, and work daily in the EHR system effectively.
Excellent interpersonal skills and ability to develop trusting relationships and handle sensitive and confidential situations.
Good written and verbal communication, time management, and organizational skills.
Ability to be creative and think outside the box in situations.
Must be able to lift up to 25 lbs.

Nice To Haves

Experience or prior training working with mental health and substance abuse populations.
Knowledge of community resources.

Responsibilities

Assist consumers with self-care, self-direction, independence, mobility, and learning as directed by their service or treatment plans.
Perform light household cleaning; plan shopping lists based on menus; and assist with meal preparation or grocery shopping when assigned.
Organize and participate in leisure activities, providing instruction and guidance on appropriate behavior and interactions.
Accompany consumers in the community for activities such as medical appointments, grocery shopping, treatment plan meetings, and other planned outings.
Monitor consumers self-administering medications or administer medications when indicated and AMAP certified.
Provide education or supportive services to consumers.
Obtain and document vital signs as assigned.
Document consumer observations and behaviors according to policy.
Monitor consumer behavior and address inappropriate behaviors according to treatment plans or in consultation with program leadership.
Oversee consumer safety and direct responses to emergencies during the shift.
Use effective communication and verbal de-escalation skills.
Assist with behavioral management or crisis intervention as indicated by training and the consumer’s service or treatment plan.
Transport consumers as needed in a Prestera vehicle or personal vehicle.
Maintain working knowledge of Prestera policies, procedures, and licensure regulations governing service delivery.
Follow confidentiality, HIPAA, and risk management policies and procedures, including completing incident reports.
Use provided technology to facilitate services and perform the job effectively and efficiently.
Meet training requirements, including CPR/First Aid and crisis intervention.
Participate in related projects and other functional work as directed by Prestera leadership.