Lead Product Manager, Digital Renewal

Humana

1d • Remote

About The Position

Humana's Consumer Digital organization is looking for a Lead Product Manager to lead a product team focused on delivering a new Plan Renewal experience that is intuitive, personalized, and member-centric. You will oversee the full product lifecycle—from discovery to delivery to optimization—working with engineering, design, analytics, and business partners. You will understand customer needs, create clear requirements, drive sprint execution, and measure the impact of product enhancements.

Requirements

• 3–7 years of product management experience building digital experiences
• Experience writing requirements, partnering with engineers, and shipping customer-facing products
• Working knowledge of data analysis, experimentation, and customer journey design
• Experience communicating complex technical concepts to a variety of audiences
• Experience in ecommerce, onboarding, subscription, or renewal journeys

Responsibilities

• Oversee the roadmap and backlog for one product team
• Translate customer insights and needs into clear user stories and acceptance criteria
• Lead day-to-day delivery through Agile ceremonies
• Collaborate with the cross-functional product team to conduct user research, data analysis, usability testing, and competitive review
• Use insights to identify pain points and opportunities within the renewal experience
• Partner with engineering and design to deliver high-quality features
• Develop success metrics, run A/B experiments, and analyze performance
• Optimize customer experience for improved renewal and customer satisfaction
• Work with marketing, sales and the Insurance Differentiation team
• Support go-to-market planning and customer communication for feature releases
• Use your skills to make an impact

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed